Service BDC Agent

1 week ago


Wilmington, Delaware, United States Preston Auto Group Full time
Customer Service Representative - Automotive

Preston Auto Group is seeking a dynamic individual to join our Service Concierge Team as a Customer Service Representative - Automotive. We are looking for someone who is friendly, energetic, and customer-oriented. As the face of our dealership, you will play a key role in ensuring customer satisfaction. The ideal candidate should possess excellent communication skills, be well-organized, and have a strong passion for exceeding customer expectations.

Key Responsibilities:

  • Handle all incoming customer inquiries and concerns
  • Confirm customer appointments and maintain accurate records
  • Proactively contact customers to ensure satisfaction and resolve any issues
  • Meet and exceed all performance goals
  • Log all interactions in the designated systems
  • Adhere to customer service scripts and guidelines

Qualifications:

  • Prior sales and customer service experience preferred
  • Automotive background preferred
  • Excellent phone etiquette and communication skills
  • Bilingual in Spanish is a plus
  • Team player with a drive for success
  • High school diploma or equivalent

Benefits:

  • Health, Dental & Vision Insurance
  • 401K with Employer Match
  • Paid Time Off
  • Paid Training
  • Employee Pricing on New Vehicles
  • Access to Onsite Fitness Center

About Preston Auto Group:

Preston Auto Group is a well-established dealer group with a commitment to customer service excellence. We offer competitive pay, comprehensive benefits, and a supportive work environment. Join us and be part of a growing company with opportunities for advancement.



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