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Service BDC Representative

2 months ago

Wilmington, Delaware, United States Preston Auto Group Full time
Customer Service Excellence at Preston Auto Group

Preston Auto Group is seeking a highly skilled and customer-focused individual to join our Service Concierge Team as an Automotive Service BDC Representative. We are looking for someone who is friendly, energetic, and passionate about delivering exceptional customer experiences.

**Key Responsibilities:**

  • Provide exceptional customer service and support to our guests
  • Confirm appointments and maintain accurate guest information
  • Proactively communicate with customers regarding overdue maintenance and safety recalls
  • Meet and exceed performance goals and objectives
  • Log all interactions in our designated systems
  • Adhere to our BDC scripts and guidelines

**Requirements:**

  • Prior sales and customer service experience is highly preferred
  • Automotive background is a plus
  • Excellent communication and interpersonal skills
  • Bilingual in Spanish is a valuable asset
  • Team player with a drive for success and customer satisfaction
  • High school diploma or equivalent

**Benefits:**

  • Comprehensive health, dental, and vision insurance
  • 401K plan with employer match
  • Paid time off and paid training
  • Employee pricing on new vehicles
  • Access to our on-site fitness center

**About Preston Auto Group:**

Preston Auto Group is a well-established dealer group committed to delivering exceptional customer service and experiences. We offer competitive compensation, comprehensive benefits, and a supportive work environment. Join us and be part of a growing company with opportunities for advancement and professional growth.