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Service Appointment Coordinator
2 months ago
Audi Cape Fear is seeking a dedicated Service BDC Representative to enhance our bustling dealership environment. This role is pivotal in managing service appointments, handling incoming service inquiries, and ensuring a positive first impression for our customers. We offer a competitive compensation package, including medical, dental, and vision insurance, a 401(k) retirement plan, and employee discounts on services, parts, and vehicles.
Key Responsibilities- Provide an exceptional initial experience for new customers.
- Manage incoming service calls efficiently.
- Coordinate service appointments for clients in our service department.
- Respond to inbound service inquiries promptly.
- Engage with customers through follow-up communications and internet inquiries.
- Collaborate with various dealership departments to enhance customer interactions.
- Minimum of 1 year experience in a high-volume service call center is preferred.
- Possess a friendly demeanor and a professional attitude.
- Enjoy engaging with customers over the phone and addressing their inquiries.
- Experience with CDK software is advantageous. Strong written and verbal communication skills are essential.
- Excellent organizational abilities.
- Capability to manage multiple tasks, follow instructions, adapt to changes, and maintain composure under pressure.
- Commitment to delivering outstanding customer service and satisfaction.
- Maintain a professional and polished appearance.
- Reliability and punctuality are crucial for this role.
- Completion of a resume upload and online assessment is required for consideration.
- Authorization to work in the U.S. without sponsorship is necessary.
- Successful completion of pre-employment testing, including background checks, MVR, and drug screening, is mandatory.
Job Type: Full-time