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Service Appointment Coordinator

2 months ago


Wilmington, Delaware, United States Audi Cape Fear Full time
Job Overview

Audi Cape Fear is seeking a dedicated Service BDC Representative to enhance our bustling dealership environment. This role is pivotal in managing service appointments, handling incoming service inquiries, and ensuring a positive first impression for our customers. We offer a competitive compensation package, including medical, dental, and vision insurance, a 401(k) retirement plan, and employee discounts on services, parts, and vehicles.

Key Responsibilities
  • Provide an exceptional initial experience for new customers.
  • Manage incoming service calls efficiently.
  • Coordinate service appointments for clients in our service department.
  • Respond to inbound service inquiries promptly.
  • Engage with customers through follow-up communications and internet inquiries.
  • Collaborate with various dealership departments to enhance customer interactions.
Qualifications
  • Minimum of 1 year experience in a high-volume service call center is preferred.
  • Possess a friendly demeanor and a professional attitude.
  • Enjoy engaging with customers over the phone and addressing their inquiries.
  • Experience with CDK software is advantageous. Strong written and verbal communication skills are essential.
  • Excellent organizational abilities.
  • Capability to manage multiple tasks, follow instructions, adapt to changes, and maintain composure under pressure.
  • Commitment to delivering outstanding customer service and satisfaction.
  • Maintain a professional and polished appearance.
  • Reliability and punctuality are crucial for this role.
  • Completion of a resume upload and online assessment is required for consideration.
  • Authorization to work in the U.S. without sponsorship is necessary.
  • Successful completion of pre-employment testing, including background checks, MVR, and drug screening, is mandatory.

Job Type: Full-time