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Service Appointment Coordinator

2 months ago

Wilmington, Delaware, United States Audi Cape Fear Full time
Job Overview

Audi Cape Fear is seeking a dedicated Service BDC Representative to enhance our customer service experience at our bustling dealership. This role is pivotal in managing service appointments, addressing incoming service inquiries, and making outbound calls for service and sales. The ideal candidate will create a positive first impression for our customers.

Compensation and Benefits:

  • Competitive Pay Structure
  • Comprehensive Medical, Dental, and Vision Coverage
  • 401(k) Retirement Savings Plan
  • Occasional Saturday Shifts
  • Supportive Work Environment
  • Employee Discounts on Services, Parts, and Vehicles

Key Responsibilities:

  • Provide an exceptional initial experience for new customers.
  • Handle incoming service inquiries efficiently.
  • Schedule service appointments within our service department.
  • Respond to and manage all customer inquiries received via the internet.
  • Conduct follow-up communications with customers and collaborate with various dealership departments.

Qualifications:

  • Minimum of 1 year experience in a high-volume service call center is preferred.
  • Possess a friendly demeanor and a professional attitude.
  • Enjoy engaging with customers over the phone and addressing their inquiries about our extensive product offerings.
  • Experience with CDK is advantageous. Excellent written and verbal communication skills are essential.
  • Strong organizational abilities.
  • Capability to manage multiple tasks, follow instructions, adapt to changes, work effectively under pressure, and handle challenging customer interactions positively.
  • Commitment to delivering outstanding customer service and satisfaction.
  • Maintain a professional and well-groomed appearance.
  • Reliability and punctuality are crucial.
  • Completion of an online assessment and resume submission is required for consideration.
  • Authorization to work in the U.S. without sponsorship is necessary.
  • Must successfully pass pre-employment screenings, including background checks, MVR, and drug testing.

Employment Type: Full-time