IT Administrative Support Specialist

2 weeks ago


Alexandria, Virginia, United States Vets Hired Full time
Job Overview

POSITION SUMMARY:

This role provides essential support to the Chief Operating Officer at Vets Hired, focusing on the management and administration of IT operations.

KEY RESPONSIBILITIES:

  • Facilitating the daily operations and administration of IT functions within the organization.
  • Assisting users facing technical challenges by diagnosing and resolving computer-related issues.
  • Offering support for audio and video teleconferencing systems.
  • Escalating unresolved technical inquiries to higher-level support teams.
  • Collaborating with relevant team members to address IT issues and fulfill requirements.
  • Engaging with management and staff to assess the refresh needs of existing systems.
  • Identifying, analyzing, and researching the IT needs of the organization.

QUALIFICATIONS:

  • Familiarity with various operating systems, software applications, and hardware devices.
  • Experience in customer service roles.
  • Strong problem-solving abilities and organizational skills.
  • Effective verbal and written communication skills.
  • Capability to thrive in a collaborative and diverse work environment.
  • Proficiency in Microsoft Office Suite.
  • Possession of an active Secret Clearance.


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