IT Support Specialist
2 weeks ago
IT Support Specialist required for a prominent organization. This role offers a unique opportunity to contribute to a well-established company.
WHAT MAKES THIS POSITION ATTRACTIVE?- Permanent employment opportunity
- Flexible work arrangement – a combination of in-office and remote work
- Compensation range: $50,000 – $60,000 annually, negotiable based on expertise
- Join one of the largest wholesale distribution firms in the country
- The IT Support Specialist will deliver technical support to both internal staff and external clients, assisting in the resolution of computer-related challenges.
- A degree in Computer Science or a related field is preferred.
- A minimum of three years of experience in technical customer support is highly desirable.
- Knowledge in system or network administration, VMware, and telecommunications is beneficial.
- Ability to communicate technical concepts effectively to both technical and non-technical audiences.
As an IT Support Specialist, you will excel in configuring and repairing computer systems and associated devices within the workplace. You will also support both internal personnel and external clients in troubleshooting various technical issues.
YOUR RESPONSIBILITIES WILL INCLUDE:- Handling support inquiries via calls, chat, email, and other communication methods regarding software, connectivity, and printing issues.
- Guiding users through diagnostic and troubleshooting steps, utilizing diagnostic tools and software as necessary.
- Assisting users with software installation and troubleshooting related issues, escalating complex problems to the appropriate team.
- Setting up or repairing computer hardware and peripherals, coordinating repairs with third-party vendors when needed.
- Troubleshooting system malfunctions and identifying network obstacles. Onboarding new users and granting them appropriate access.
- Monitoring computer and telecommunication systems to enhance network performance.
- Comprehensive benefits package including Medical, Dental, Vision, and more.
- Paid holidays and vacation time.
- Competitive 401(k) plan with company matching.
- Opportunities for training and professional development.
- Pathways for career advancement.
If your background aligns with the IT Support Specialist role and you are eager to explore this opportunity further, we encourage you to reach out for more information. We value diversity and encourage individuals from all backgrounds to apply.
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