Customer Care Team Leader
2 weeks ago
Are you ready to elevate your career in customer service? Join Olympic Plumbing Technology LLC as a full-time Customer Care Team Leader and become a vital part of our dedicated team.
About Us
At Olympic Plumbing Technology LLC, we pride ourselves on being a family-owned and premier provider of plumbing and drain cleaning solutions. Our mission is to deliver exceptional plumbing services while ensuring a 5-star experience for our valued customers. Our skilled professionals tackle plumbing challenges of all sizes, and we are committed to positively impacting our customers, colleagues, and community.
Why Work with Us?
- Competitive compensation with starting wages ranging from $26 to $28 per hour, plus attractive bonus opportunities.
- Standard 8-hour shifts from Monday to Friday.
- Comprehensive medical and dental coverage.
- Flexible paid time off, including vacation, personal, and sick leave.
- 401K plan with employer matching.
- Life insurance benefits.
- Opportunities for training and career advancement.
Core Values
- Culture
- Family
- Technology
- Integrity
- Community
Key Responsibilities:
- Serve as the second point of contact for incoming calls, aiming to achieve a daily call board fill rate of 90%.
- Address customer concerns and manage feedback effectively.
- Conduct membership outreach and initiate marketing calls.
- Oversee submissions for various lead generation platforms.
- Develop and implement an inbound and outbound call schedule to enhance sales performance.
- Assist in training, mentoring, and supervising call center staff.
- Strive to meet a call booking rate of over 85% and ensure daily call targets are achieved.
- Monitor and report on team performance metrics, ensuring all team members meet key performance indicators.
- Ensure timely follow-up on abandoned calls.
- Facilitate quality assurance processes.
Qualifications:
- 3-5 years of supervisory experience in a customer service or call center environment.
- Demonstrated ability to lead and inspire a team.
- Proven customer service management experience.
- Strong leadership and training capabilities.
- Excellent phone etiquette and communication skills.
- Proficient in computer applications.
- Highly organized with strong follow-through abilities.
- Self-motivated and capable of working independently.
- Commitment to ensuring high productivity levels and a 5-star customer experience.
- Ability to present professionally and speak publicly.
- Adaptable personality suited for a fast-paced, goal-oriented environment.
If you are seeking a workplace that values your contributions and prioritizes your well-being, consider joining our team at Olympic Plumbing Technology LLC.
Equal Opportunity Employer
-
Customer Service Team Leader
1 week ago
Olympia, Washington, United States Olympic Plumbing Technology Full timePosition OverviewAre you seeking a role that offers excellent income potential and a supportive team environment? Look no further! Olympic Plumbing Technology is on the hunt for a dedicated full-time Customer Service Team Leader to enhance our expanding workforce.About UsOlympic Plumbing Technology is a family-operated, top-tier provider of plumbing and...
-
LPN Team Leader
2 weeks ago
Olympia, Washington, United States Providence Service Full timePosition OverviewThis role entails a hands-on supervisory capacity within the designated nursing unit. The LPN Team Leader will oversee Primary Care Nurses and Nursing Assistants, stepping in during their absence or when additional support is required. This position may also involve direct patient care responsibilities, including administering medications,...
-
Retail Team Leader
2 weeks ago
Olympia, Washington, United States Men's Wearhouse Full timeJob OverviewReports to: Store Manager:As a Retail Team Leader, you will collaborate with your Store Manager to guide store associates in meeting sales performance goals through proactive coaching, fostering a team-oriented sales atmosphere, and ensuring operational excellence while acting as the manager on duty. This role includes the responsibility of store...
-
Customer Service Leader
3 hours ago
Olympia, Washington, United States Food Lion Full timeJob Title: Customer Service Leader - Office AssistantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Leader - Office Assistant. As a key member of our Front End team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key...
-
Marketing Team Leader Trainee
2 weeks ago
Olympia, Washington, United States Olympic Marketing Group Full timePosition OverviewOlympic Marketing Group is a leading firm in the marketing and promotional sector, focusing on direct marketing initiatives. Our esteemed management team is the cornerstone of our ongoing success and growth. As we embark on new direct marketing projects for a vital service provider, we are seeking an Assistant Marketing Operations Manager to...
-
Team Leader for Assistant Management
2 weeks ago
Olympia, Washington, United States Domino's Pizza LLC Full timeCompany OverviewAbout UsAt Domino's Pizza LLC, we foster a supportive and engaging workplace that encourages professional growth and development.Position OverviewRole DetailsAssistant ManagerWe seek proactive individuals who readily contribute to team efforts. Ideal candidates take pride in their responsibilities, possess strong interpersonal skills, and...
-
Customer Service Operations Leader
1 week ago
Olympia, Washington, United States Olympic Plumbing Technology Full timeJob OverviewAre you in search of a rewarding career with significant income potential? Do you want to be part of a team that genuinely appreciates your contributions? If so, Olympic Plumbing Technology is the ideal workplace for you. We are currently looking for a full-time Call Center Supervisor to enhance our expanding operations.About UsOlympic Plumbing...
-
Reception Team Leader
1 week ago
Olympia, Washington, United States BMI Hospitality Management Full timeAre you interested in joining a reputable organization that offers attractive compensation and benefits? BMI Hospitality Management is seeking a dedicated Front Desk Supervisor. If you believe you would be a valuable addition to our team, we encourage you to consider this opportunity.Benefits:Medical, dental, and vision coverage available after the...
-
Sales Team Leader
2 weeks ago
Olympia, Washington, United States Longreach Recruitment Full timeAbout Longreach RecruitmentAt Longreach Recruitment, we leverage advanced technology and are supported by one of the most reputable franchises in the region. Our reputation for cultivating top-tier agents is well-known, making our team an exceptional place to advance your career.What We Are SeekingProven Experience: A background in residential sales is...
-
Front Office Team Leader
2 weeks ago
Olympia, Washington, United States BMI Hospitality Management Full timeAre you seeking a rewarding opportunity with a reputable organization that offers excellent benefits and compensation? BMI Hospitality Management is currently in search of a Front Desk Supervisor. We invite qualified candidates to consider joining our dedicated team.Benefits:Comprehensive medical, dental, and vision plans available after the qualification...
-
Materials Operations Leader
2 weeks ago
Olympia, Washington, United States Amcor plc Full timeJoin a Global Leader in Sustainable Packaging At Amcor, we are committed to transforming the packaging industry and are on a mission to ensure that all our products are recyclable or reusable by 2025. Our extensive product range and global presence empower us to make a significant impact on the packaging landscape, enhancing the lives of millions worldwide...
-
Manufacturing Team Leader
1 week ago
Olympia, Washington, United States Earth Friendly Products Full timeJob OverviewWe are seeking a qualified Production Supervisor to manage and direct all production operations within our organization. This role is crucial for ensuring that our production lines operate smoothly and efficiently while adhering to safety and quality standards.Key Responsibilities:As a Production Supervisor, your primary duties will...
-
Branch Operations Leader
2 weeks ago
Olympia, Washington, United States Uline Full timeBranch Operations LeaderCompensation: $96,000 to $160,000 annuallyAs the Branch Operations Leader, you will be pivotal in driving operational excellence within Uline's expanding Washington branch. Utilize your leadership skills to inspire and guide a high-performing team.Benefits• Comprehensive medical, dental, vision, and life insurance coverage.•...
-
Branch Operations Leader
2 weeks ago
Olympia, Washington, United States Uline Full timeBranch Operations LeaderCompensation Range: $96,000 to $160,000 annuallyLocation: Washington BranchJoin Uline as a Branch Operations Leader and leverage your skills to foster a culture of excellence. In this pivotal role, you will guide and motivate a high-performing team at our expanding Washington branch.Employee Benefits Comprehensive medical, dental,...
-
Customer Care Specialist
2 weeks ago
Olympia, Washington, United States The Wave Wash Full timePosition OverviewSalary: $17/hour + tipsCompany: The Wave Car Wash, Inc.If you are eager to develop your career in a vibrant and engaging environment, The Wave Car Wash, Inc. offers a unique opportunity to join our professional team. We pride ourselves on delivering exceptional service to our community across multiple locations in Western Washington.We are...
-
Transitional Care Nurse Leader
7 days ago
Olympia, Washington, United States Providence Full timeAbout the RoleWe are seeking a skilled RN Charge – Transitional Care Specialist to join our team at Mother Joseph Care Center. As a key member of our interdisciplinary team, you will play a vital role in providing high-quality care to patients in need.Key ResponsibilitiesLead and manage a team of Registered Nurses to deliver exceptional patient careDevelop...
-
Healthcare Customer Care Specialist
2 weeks ago
Olympia, Washington, United States Cardiac Study Center Full timeHealthcare Customer Care Specialist – General and Specialty CardiologyEnvironment and Shift Details:This position is full-time: In-office, 40 hours per week, Monday to Friday—closed on weekends and holidays.Qualifications:- Minimum of 2 years in Customer Service.- At least 1 year of experience in the healthcare sector (preferred, not mandatory).Position...
-
Deli Production Team Member
4 hours ago
Olympia, Washington, United States Pilot Travel Centers LLC Full timeAbout Pilot Travel Centers LLCPilot Company is a leading travel center company that offers a dynamic environment where no two days are the same. Our team members are passionate about team building, customer service, and meeting new people.Key Responsibilities:Assist in the production of deli itemsProvide excellent customer service to our customersWork...
-
Hospice RN Care Management Leader
2 weeks ago
Olympia, Washington, United States LHC Group Full timeJob Overview We are seeking a Registered Nurse Patient Care Manager for Hospice. Salary Range: $54 - $60 per hour (Dependent on Experience) At Assured Hospice of Olympia, part of LHC Group, we foster a culture of compassion, inclusivity, and trust, cherishing the meaningful relationships we build with patients, their families, our colleagues, and the...
-
Insurance Customer Care Associate
1 week ago
Olympia, Washington, United States Douglas Allan - State Farm Agent Full timePosition OverviewBenefits:Comprehensive training and development programsROLE SUMMARY:Are you passionate about providing exceptional service? Do you thrive in a dynamic environment where you interact with clients? If so, a position with Douglas Allan, an independent State Farm agent, could be the perfect fit for you. Our agency is dedicated to serving our...