Customer Care Team Leader

2 weeks ago


Olympia, Washington, United States Olympic Plumbing Technology LLC Full time

Are you ready to elevate your career in customer service? Join Olympic Plumbing Technology LLC as a full-time Customer Care Team Leader and become a vital part of our dedicated team.

About Us

At Olympic Plumbing Technology LLC, we pride ourselves on being a family-owned and premier provider of plumbing and drain cleaning solutions. Our mission is to deliver exceptional plumbing services while ensuring a 5-star experience for our valued customers. Our skilled professionals tackle plumbing challenges of all sizes, and we are committed to positively impacting our customers, colleagues, and community.

Why Work with Us?

  • Competitive compensation with starting wages ranging from $26 to $28 per hour, plus attractive bonus opportunities.
  • Standard 8-hour shifts from Monday to Friday.
  • Comprehensive medical and dental coverage.
  • Flexible paid time off, including vacation, personal, and sick leave.
  • 401K plan with employer matching.
  • Life insurance benefits.
  • Opportunities for training and career advancement.

Core Values

  • Culture
  • Family
  • Technology
  • Integrity
  • Community

Key Responsibilities:

  • Serve as the second point of contact for incoming calls, aiming to achieve a daily call board fill rate of 90%.
  • Address customer concerns and manage feedback effectively.
  • Conduct membership outreach and initiate marketing calls.
  • Oversee submissions for various lead generation platforms.
  • Develop and implement an inbound and outbound call schedule to enhance sales performance.
  • Assist in training, mentoring, and supervising call center staff.
  • Strive to meet a call booking rate of over 85% and ensure daily call targets are achieved.
  • Monitor and report on team performance metrics, ensuring all team members meet key performance indicators.
  • Ensure timely follow-up on abandoned calls.
  • Facilitate quality assurance processes.

Qualifications:

  • 3-5 years of supervisory experience in a customer service or call center environment.
  • Demonstrated ability to lead and inspire a team.
  • Proven customer service management experience.
  • Strong leadership and training capabilities.
  • Excellent phone etiquette and communication skills.
  • Proficient in computer applications.
  • Highly organized with strong follow-through abilities.
  • Self-motivated and capable of working independently.
  • Commitment to ensuring high productivity levels and a 5-star customer experience.
  • Ability to present professionally and speak publicly.
  • Adaptable personality suited for a fast-paced, goal-oriented environment.

If you are seeking a workplace that values your contributions and prioritizes your well-being, consider joining our team at Olympic Plumbing Technology LLC.

Equal Opportunity Employer



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