Front Office Team Leader
2 weeks ago
Are you seeking a rewarding opportunity with a reputable organization that offers excellent benefits and compensation? BMI Hospitality Management is currently in search of a Front Desk Supervisor. We invite qualified candidates to consider joining our dedicated team.
Benefits:
- Comprehensive medical, dental, and vision plans available after the qualification period
- Attractive performance bonuses with potential earnings of up to $650 monthly
- 401k retirement plan with matching contributions after the qualification period
- Exclusive employee discounts at Hilton Hotels globally
- Referral bonus program offering $200 for each referred employee after 30 days of employment
- Paid Sick Leave in accordance with Washington State regulations
- Accrued vacation time based on hours worked
- Complimentary parking for employees
- Overtime compensation for holidays worked, with 10 holidays recognized annually
- Deliver outstanding service to all hotel guests
- Facilitate training for front office personnel as directed by management
- Delegate tasks to Guest Service Representatives and monitor their performance to ensure compliance with franchise standards and hotel policies
- Welcome guests and manage check-in and check-out processes
- Address all guest inquiries and concerns with professionalism and courtesy
- Oversee guest accounts by accurately processing charges and managing cash and credit transactions
- Maintain flexibility in scheduling, with shifts that may include mornings, evenings, weekends, and holidays
- Answer phone calls in a timely manner
- Ability to stand for extended periods
- Outgoing and personable demeanor
- Previous supervisory experience is preferred
- Customer service experience is required, ideally within a hotel environment
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Reception Team Leader
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