Current jobs related to Customer Service Team Leader - Olympia, Washington - Olympic Plumbing Technology

  • Customer Service Leader

    2 weeks ago

    Olympia, Washington, United States Food Lion Full time

    Job Title: Customer Service LeaderJob Summary:At Food Lion, we are committed to providing our customers with fast, easy, flexible, and friendly service. As a Customer Service Leader, you will be responsible for assisting customers, maintaining store standards, and working with the Customer Service Manager to achieve our customer service goals.Key...

  • Customer Service Assistant Department Leader

    2 weeks ago

    Olympia, Washington, United States Kroger Family of Companies Full time

    Customer Experience LeaderCreate an exceptional customer experience through outstanding service and a safe, clean environment.Assist the department manager in achieving sales and profit goals, while maintaining a high level of customer satisfaction.Key Responsibilities:Provide exceptional customer service and supportMaintain a safe and clean store...

  • Customer Service Leader

    1 week ago

    Olympia, Washington, United States Food Lion Full time

    Job Title: Customer Service Leader - Office AssistantJob Summary:At Food Lion, we are committed to providing our customers with fast, easy, flexible, and friendly service. As a Customer Service Leader - Office Assistant, you will play a vital role in achieving our customer service standards. You will be responsible for assisting customers, unloading...

  • Team Leader

    4 weeks ago

    Olympia, Washington, United States PAN American Group Full time

    About UsPAN American Group is a leading provider of high-quality food and beverages. Our Panera cafes are upscale, friendly environments that feature freshly baked breads and pastries, made-to-order soups, salads, and sandwiches, as well as specialty espresso beverages.Job SummaryWe are seeking a skilled Team Manager to support operational excellence and...

  • Nurse Leader

    7 days ago

    Olympia, Washington, United States Providence Service Full time

    The Registered Nurse is a key member of the healthcare team, responsible for delivering high-quality patient care and family teaching. With a comprehensive educational background in the nursing process, this individual assesses, plans, implements, and evaluates all aspects of patient care.The Nurse Leader also possesses leadership skills, enabling them to...

  • Customer Service Assistant Department Leader

    7 days ago

    Olympia, Washington, United States Kroger Family of Companies Full time

    Key Responsibilities:Create an exceptional customer experience through outstanding service and a safe, clean environment.Key Performance Indicators:Assist the department manager in achieving sales and profit goals.Establish and maintain a positive customer experience.About Us:Kroger Family of Companies is committed to providing an outstanding customer...

  • Nurse Leader

    2 weeks ago

    Olympia, Washington, United States Providence Service Full time

    Job SummaryThe Registered Nurse is a vital member of our healthcare team, responsible for delivering high-quality patient care and promoting a culture of compassion and excellence. As a Nurse Leader, you will have the opportunity to make a meaningful impact on the lives of our patients and their families.Key Responsibilities* Assess, plan, implement, and...

  • Nurse Leader

    1 week ago

    Olympia, Washington, United States Providence Health & Service Full time

    The Providence Clinical Network is seeking a skilled Registered Nurse to join our team in Olympia, Washington. As a leader in patient care, you will be responsible for assessing, planning, implementing, and evaluating all aspects of patient care and family teaching.The ideal candidate will have a comprehensive educational background in the nursing process...

  • Customer Service Manager

    7 days ago

    Olympia, Washington, United States Washington State Department of Retirement Systems Full time

    About the RoleWe are seeking an exceptional leader to fill the position of Customer Service Manager in our Contact Center. This role will lead and support units of Retirement Specialists who are the primary customer service link for our active, retired, and inactive members and participants of the eight retirement systems, 15 retirement plans, and the...

  • Customer Service Representative

    1 week ago

    Olympia, Washington, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall success of our self-storage facilities.Key ResponsibilitiesAssess customer storage...

  • Customer Service Representative

    4 weeks ago

    Olympia, Washington, United States Public Storage Full time

    {"h1": "Job Opportunity at Public Storage", "p": "We are seeking a highly motivated and customer-focused individual to join our team as a Property Manager. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the overall success of our storage facilities. Key Responsibilities: *...

  • Nurse Leader

    1 week ago

    Olympia, Washington, United States Providence Health & Service Full time

    Job SummaryThe Registered Nurse is a vital member of our healthcare team, providing comprehensive patient care and education. As a leader in our organization, you will have the opportunity to develop and implement care plans, delegate tasks, and coordinate with other healthcare professionals to ensure the best possible outcomes for our...

  • Customer Service Representative

    7 days ago

    Olympia, Washington, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor area and equipment for the pheresis process, monitoring the donor and the pheresis process, and responding to specific alarms or signals that may occur during...

  • Customer Service Department Leader

    2 weeks ago

    Olympia, Washington, United States Kroger Full time

    bJobSummary/bbrbrAsaCustomerServiceDepartmentLeaderatKroger,youwillberesponsibleforcreatinganoutstandingcustomerexperiencethroughexceptionalservice.Youwillestablishandmaintainasafeandcleanenvironmentthatencouragesourcustomerstoreturn.Youwillassistthedepartmentmanagerinreachingsalesandprofitgoalsestablishedforthedepartment,andmonitorallestablishedqualityassur...

  • Retail Leader

    1 month ago

    Olympia, Washington, United States Buckle LLC Full time

    Job Title: Leader In TrainingAt Buckle LLC, we are seeking a highly motivated and enthusiastic Leader In Training to join our retail team. As a Leader In Training, you will play a vital role in driving sales, developing relationships, and building your career in a fast-paced and dynamic environment.Key Responsibilities:Sales Generation and Guest Service:...

  • Retail Leader Trainee

    2 weeks ago

    Olympia, Washington, United States Buckle LLC Full time

    Job SummaryBuckle LLC is seeking a highly motivated and customer-focused Retail Leader Trainee to join our team. As a Retail Leader Trainee, you will be responsible for driving sales, developing relationships with customers, and building your career in a fast-paced retail environment.Key ResponsibilitiesSales Generation and Guest Service: Greet customers...

  • Customer Service Representative

    4 weeks ago

    Olympia, Washington, United States Washington State Government Full time

    Customer Service SpecialistAs a Customer Service Specialist at the Washington State Government, you will provide exceptional customer service and support to our citizens. Your primary responsibilities will include:Key Responsibilities:Providing greeter services and triage customers virtually as a first point of contactConducting customer outreach via phone,...

  • Customer Service Liaison

    3 weeks ago

    Olympia, Washington, United States Washington State Government Full time

    Customer Service SpecialistAs a Customer Service Specialist at the Washington State Government, you will play a vital role in providing exceptional customer experiences. Your primary responsibilities will include:Key Responsibilities:Providing greeter services and triage customers virtually as a first point of contactConducting customer outreach via phone,...

  • Customer Service Associate

    2 weeks ago

    Olympia, Washington, United States Family Dollar Full time

    Customer Service Representative Job DescriptionFamily Dollar is seeking a Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional service to our customers.Key Responsibilities:Provide exceptional customer service, ensuring a positive shopping experience for all customers.Greet...

  • Customer Service Representative

    2 weeks ago

    Olympia, Washington, United States Ascend Staffing Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Ascend Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and exceeding customer satisfaction goals.Key ResponsibilitiesRespond to...

Customer Service Team Leader

2 months ago

Olympia, Washington, United States Olympic Plumbing Technology Full time
Position Overview

Are you seeking a role that offers excellent income potential and a supportive team environment? Look no further Olympic Plumbing Technology is on the hunt for a dedicated full-time Customer Service Team Leader to enhance our expanding workforce.

About Us

Olympic Plumbing Technology is a family-operated, top-tier provider of plumbing and drain cleaning solutions, committed to delivering exceptional service and a genuine 5-star experience to our clientele. Our skilled plumbing experts are equipped to tackle any plumbing challenge, regardless of size. We take pride in positively impacting our customers, colleagues, and the community.

Our outstanding team members have helped us earn a reputation as the most recommended plumbing service in the region. We prioritize a healthy work-life balance, demonstrating our genuine concern for the well-being of our employees.

Why Join Olympic Plumbing Technology?

  • Competitive compensation, with generous bonus opportunities. Starting pay ranges from $26-$28/hr, plus potential bonuses.
  • Standard 8-hour shifts from Monday to Friday.
  • Comprehensive medical and dental coverage.
  • Flexible paid time off plan (including vacation, personal, and sick leave).
  • 401K plan with employer matching.
  • Life insurance benefits.
  • Opportunities for training and career advancement.

Core Values

  • Culture
  • Family
  • Technology
  • Integrity
  • Community

Key Responsibilities

  1. Serve as the second point of contact for incoming calls, aiming to fill the call board to 90% daily.
  2. Address customer concerns and manage feedback.
  3. Conduct membership visits and initiate marketing and lead-generation calls.
  4. Oversee submissions from various lead source applications.
  5. Create a schedule for inbound and outbound calls to enhance sales.
  6. Assist in training, developing, and supervising call center staff.
  7. Work diligently to achieve a call booking rate of over 85% and meet daily call targets.
  8. Audit and report daily performance metrics for all customer service representatives.
  9. Ensure timely follow-up on abandoned calls within 60 seconds.
  10. Supervise quality assurance processes.

Additional Responsibilities

  • Participate in monthly meetings.
  • Lead weekly service reviews.
  • Engage in daily team huddles.

Qualifications

  • 3-5 years of leadership or supervisory experience in a customer service environment.
  • Demonstrated ability to inspire and motivate a team.
  • Proven experience in customer service management.
  • Strong leadership and training capabilities.
  • Excellent phone etiquette and interpersonal skills.
  • Proficient in computer applications.
  • Ability to motivate others to achieve company objectives.
  • Highly organized with exceptional follow-through skills.
  • Strong written and verbal communication abilities.
  • Self-motivated and capable of working independently.
  • Ensure regular training sessions are conducted.
  • Maintain high productivity levels.
  • Guarantee a 5-star experience for all customers.
  • Monitor team performance metrics.
  • Professional presentation and public speaking skills.
  • Adaptable personality suited for a fast-paced, goal-oriented environment.

If you are looking for a workplace that values your contributions and supports your family, consider this opportunity for a fulfilling career.

Note: This position is safety-sensitive, and impairment while working poses significant risks.

  • Equal Opportunity Employer

Powered by JazzHR