Patient Advocate Specialist

1 week ago


Louisville, Kentucky, United States First Source LLC Full time
Job Summary

We are seeking a highly skilled Patient Advocate Specialist to join our team at Firstsource Solutions USA, LLC. As a Patient Advocate Specialist, you will play a critical role in resolving account balances for medical services provided by multiple healthcare facilities to patients.

Key Responsibilities:
  • Screen patients for eligibility of State and Federal programs
  • Identify patients' needs and assist them with applications for the appropriate State or Federal agency for assistance
  • Initiate the application process when possible
  • Advise patients of the best assistance program to suit their individual needs
  • Provide detailed instructions to patients regarding securing all available program benefits
  • Ensure patients meet program deadlines
  • Complete thorough and accurate documentation on patient accounts in the CUBS system
  • Maintain a positive relationship with patients throughout the application process
  • Assess the status and progress of applications
  • Contact government agencies when necessary
  • Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients
Additional Responsibilities:
  • Maintain good working relationships with State and Federal agencies
  • Resolve accounts in a timely manner
  • Meet daily productivity goals and objectives as assigned by management
  • Maintain confidentiality of account information at all times
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
  • Maintain awareness of and actively participate in the Corporate Compliance Program
  • Maintain a neat and orderly workstation
  • Assist with other projects as assigned by management
Requirements:
  • High school diploma or equivalent is required
  • Previous customer service/call center experience is preferred
  • Previous experience with medical coding or billing is preferred
  • Proficient PC knowledge and the ability to type 30-40 wpm
  • Ability to effectively work and communicate with coworkers, patients, and outside agencies
  • Ability to present oneself in a courteous and professional manner at all times
  • Ability to stay on task with little or no management supervision
  • Demonstrate initiative and creativity in fulfilling job responsibilities
  • Excellent organization skills
  • Ability to prioritize multiple tasks in a busy work environment
  • Reliability of task completion and follow-up
Working Conditions:
  • Must be able to sit for extended periods of time
  • For Remote Work from Home - must have a quiet, private area to perform work
Benefits:
  • Medical, Vision, Dental, 401K, Paid Time Off


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