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Patient Support Specialist

2 months ago

Louisville, Kentucky, United States Actalent Full time
Job Summary

We are seeking a highly skilled Patient Support Specialist to join our team at Actalent. As a Patient Support Specialist, you will be responsible for providing exceptional customer service to patients and healthcare providers while meeting or exceeding service level goals.

Key Responsibilities
  • Customer Service: Respond to patient and healthcare provider inquiries in a timely and professional manner, ensuring a high level of satisfaction and loyalty.
  • Information Management: Accurately capture and update patient information, treatment schedules, and shipping details in our systems.
  • Treatment Coordination: Schedule treatments and provide patients and healthcare providers with necessary information and updates.
  • Communication: Effectively communicate with patients and healthcare providers to resolve issues and provide support.
Requirements
  • Experience: Minimum 1 year of call center or customer service experience.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using computer systems.
Work Environment

As a Patient Support Specialist at Actalent, you will work in a closed-door pharmacy environment, interacting with patients and healthcare providers via phone. Our team is committed to providing a supportive and inclusive work environment.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We are committed to creating an inclusive environment through hiring diverse talent, maintaining a culture of care and recognition, and ensuring growth opportunities for our people.