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Patient Financial Advocate

2 months ago

Louisville, Kentucky, United States First Source LLC Full time
Job Summary

We are seeking a highly skilled Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex eligibility and payment process for healthcare services.

Key Responsibilities
  • Screen patients on-site at hospitals for eligibility assistance programs, either bedside or in the ER.
  • Provide information and reports to client contacts, keeping them current on our progress.
  • Review hospital census or utilize established referral methods to identify self-pay patients consistently throughout the day.
  • Screen patients for State, County, and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
  • Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Record all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Review system for available information for each outpatient account identified as self-pay.
  • Face-to-face screen patients on site as able. Attempt to reach patient by telephone if unable to screen face-to-face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Perform outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other duties as assigned or required by client contract.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years' experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.
Working Conditions
  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.
Benefits
  • Medical, Vision, Dental, 401K, Paid Time Off

We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable laws.