Patient Enrollment Support Specialist

2 weeks ago


Louisville, Kentucky, United States Virtual Employee Services (F) Full time
Job Overview

We are seeking Patient Enrollment Support Specialists.

This is a Hybrid-Remote role with a compensation rate of $17.00 per hour.

The Patient Enrollment Support Specialist plays a crucial role in facilitating the annual enrollment process for patients seeking coverage for their prescribed medications. This position involves both inbound and outbound telephone support, along with various administrative tasks. The role is seasonal and offers flexible scheduling. Training will be conducted onsite.

Key Responsibilities:

  • Assess and process patient enrollment applications for the Patient Assistance Program (PAP).
  • Provide telephonic assistance to patients for PAP enrollment by confirming pre-screening and qualification criteria.
  • Inform patients and healthcare providers regarding approvals, denials, and subsequent steps necessary for enrollment.
  • Arrange for treatments to be delivered to patients or their healthcare providers.
  • Manage inbound and outbound communication lines for the PAP program.
  • Engage daily with patients and authorized representatives to clarify eligibility based on PAP standards and to manage expectations with healthcare providers.
  • Reach out to patients or their representatives to gather additional information required for enrollment in the PAP.
  • Prioritize tasks to ensure timely processing of patient enrollments.
  • Clearly explain the PAP program and its services to patients, their representatives, healthcare providers, and office staff.
  • Address inquiries from patients, authorized representatives, healthcare providers, advocates, and caregivers regarding the program.
  • Document any adverse events or product complaints in accordance with established procedures and best practices.
  • Execute daily operations specific to assigned programs.
  • Uphold patient confidentiality at all times.

Required Qualifications:

  • High school diploma or equivalent.
  • Proven track record of delivering high-quality service consistently.

Preferred Qualifications:

  • Familiarity with insurance and benefit investigations; understanding of U.S. Private and Government payers.
  • Two years of experience in pharmacy, managed care, Medicaid, Medicare, pharmaceutical or biotech sectors, insurance, medical offices, or related fields.
  • Six months of experience in a call center environment.
  • Knowledge of HIPAA regulations and patient services.

Skills and Abilities:

  • Demonstrated empathy and compassion.
  • Strong verbal and written communication skills.
  • Excellent organizational skills with attention to detail.
  • Ability to manage multiple priorities to meet deadlines.
  • Adaptability and flexibility in changing situations.
  • Capability to work independently as well as collaboratively within a team.
  • Proficiency in basic math principles.
  • Logical thinking skills for evaluating practical problems.
  • Ability to present information and respond to stakeholder inquiries.
  • Capacity to interact with a diverse population.
  • Strong listening skills with a high degree of empathy.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Ability to handle challenging situations with tact and diplomacy.
  • Sensitivity and understanding when communicating with patients.
  • Passion for engaging with individuals in a friendly manner.

Physical Requirements:

  • Job activities conducted entirely indoors.
  • Frequent use of manual dexterity (keyboarding, mouse, phone).
  • Constant communication via phone.
  • Exposure to noise and vibrations.
  • Regular reaching, handling, and feeling with hands and arms.
  • Prolonged periods of sitting.
  • Occasional bending, kneeling, and crouching.
  • Ability to lift, carry, and move items up to 25 pounds occasionally.


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