Associate Technical Account Manager

3 weeks ago

Atlanta, Georgia, United States Yardi Systems Full time
About the Role:

As a Technical Account Manager on Yardi's Public Housing Team, you will be responsible for delivering exceptional customer support, prioritizing software issues, and working closely with valued clients. Your mission is to provide top-notch customer service, troubleshoot application issues, and foster strong relationships with customers.

Key Responsibilities:
  • Provide exceptional customer support during product implementations and go-live processes, ensuring a smooth and seamless experience for clients.
  • Utilize problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
  • Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
  • Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
  • Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
  • Collaborate closely with Public Housing team members across the US, actively contributing to the collective success of the team.
Requirements:
  • High comfort level with troubleshooting and providing live support over phone and email, effectively assisting customers remotely.
  • Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
  • Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
  • Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
  • Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
Ideal Qualifications:
  • Bachelor's degree in Business, Public Administration, Psychology, or related field.
  • Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
  • Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
  • Previous experience working in the Public Housing sector.
About Yardi:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

At Yardi, we prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. We also recognize the importance of giving back to our communities, with annual philanthropic support to organizations chosen by our employees.

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