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Associate Technical Account Manager

2 months ago

Atlanta, Georgia, United States Yardi Systems, Inc. Full time
About the Role:

We are seeking a highly skilled and customer-focused Associate Technical Account Manager to join our Public Housing Team at Yardi Systems, Inc. As an ATAM, you will be responsible for delivering exceptional customer support, prioritizing software issues, and working closely with our valued clients.

Key Responsibilities:
  • Provide top-notch customer support during product implementations and go-live processes, ensuring a seamless experience for clients.
  • Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
  • Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
  • Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
  • Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
  • Collaborate closely with Public Housing team members across the US, actively contributing to the collective success of the team.
Requirements:
  • High comfort level with troubleshooting and providing live support over phone and email, effectively assisting customers remotely.
  • Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
  • Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
  • Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
  • Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
Preferred Qualifications:
  • Bachelor's degree in Business, Public Administration, Psychology, or related field.
  • Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
  • Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
  • Previous experience working in the Public Housing sector.
About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

At Yardi, we are committed to creating a positive impact in our communities. Annually, we extend philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. If you're ready to be part of a dynamic team, committed to driving excellence in public housing solutions, we invite you to apply and become a key player in our mission.