Senior Technical Account Manager-Enterprise

4 days ago


Atlanta, Georgia, United States New Relic Full time

{"title": "Technical Account Manager for Enterprise Clients", "description": "We are seeking a highly skilled Technical Account Manager to join our team at New Relic. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our largest enterprise customers, acting as their technical champion and driving customer adoption and value realization with our platform.

Your key responsibilities will include:

* Guiding customers through the onboarding process, understanding their needs and guiding them through onboarding best practices.
* Monitoring adoption and addressing any hurdles to ensure prompt achievement of committed usage levels.
* Planning and proactively driving consumption and usage across our customer accounts.
* Leading personalized training sessions and creating resources to empower users to fully leverage New Relic solutions.
* Designing and executing Mutual Activity Plans tied to Value/Outcomes.
* Utilizing insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities.

To be successful in this role, you will need:

* Strong technical expertise in Kubernetes, knowledge of Cloud (AWS, Azure, or Google Cloud Platform Certified), and/or Observability Platforms.
* A solid understanding or hands-on experience with a programming language such as Java, PHP,.NET, Ruby,, Python, or SQL scripting.
* Experience in a Customer-facing Technical Role (Pre-Sales/Post-Sales): Proven success in roles like Principal Technical Support, Solutions Engineering, or Technical Account Management, especially in the SaaS or technology sector.
* Deep understanding of customer needs and adept at providing customized technical solutions.
* Highly skilled in communicating complex technical concepts to diverse audiences, including non-technical stakeholders, through verbal and written channels.

If you are a motivated and customer-focused individual with a passion for leveraging technology to solve problems and enhance customer satisfaction, we encourage you to apply for this exciting opportunity.

At New Relic, we are committed to fostering a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Please note that visa sponsorship is not available for this position.

We look forward to hearing from you

Best regards,
New Relic Team"}



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