Principal Technical Account Manager

3 weeks ago

Atlanta, Georgia, United States Amazon Full time
About the Role

We are seeking a highly experienced and skilled Principal Industry Expert Technical Account Manager to join our team at Amazon Web Services (AWS). As a key member of our Enterprise Support team, you will be responsible for providing technical expertise and support to our customers in the Media and Entertainment industry.

Key Responsibilities
  • Develop and maintain the Operational Excellence framework to share existing best practices and innovate for a continuous improvement approach in the Media and Entertainment industry.
  • Establish and extend communication mechanisms to communicate with Media and Entertainment TAMs and other relevant industry focus units within AWS.
  • Share Media and Entertainment industry trends from a business and technological perspective with all TAMs in the industry.
  • Lead the organization and execution of Media and Entertainment industry events, encouraging customer networking and better AWS services adoption.
  • Utilize technical skills to investigate highly complex and ambiguous technical challenges and escalations related to the Media and Entertainment industry.
  • Mentor and equip the wider team of TAMs supporting Media and Entertainment customers by building and sharing best-practice knowledge pertaining to Media and Entertainment technologies with the wider AWS Field Community.
  • Collaborate across multiple functions within AWS, such as Product Development, Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers, to support the Media and Entertainment industry.
  • Exhibit Thought Leadership in the Media and Entertainment industry by sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public speaking events.
Requirements
  • 10+ years of experience in designing, implementing, and operating large-scale, enterprise applications within the Media and Entertainment industry, with a strong emphasis on digital media platforms, content delivery networks, and video streaming solutions.
  • Experience in building and deploying cloud-based solutions for media and entertainment companies, including content management systems, digital asset management, and video processing pipelines.
  • Experience with relevant industry standards and protocols (e.g., SMPTE, MPEG, HLS, DASH).
  • 10+ years of hands-on experience in core infrastructure technologies essential for media and entertainment operations, including high-performance computing, storage systems (SAN, NAS), content delivery networks, databases, security solutions, and infrastructure management tools.
  • Knowledge of media workflows, file formats, and digital content lifecycle management.
  • Experience with cloud solutions (e.g., AWS, Azure, GCP), virtualization platforms, software development methodologies (Agile, DevOps), and operational management practices and frameworks (ITIL, COBIT) within the context of media and entertainment technology stacks.
Preferred Qualifications
  • Expertise in emerging technologies and trends within the Media and Entertainment industry, such as Over-the-Top (OTT) platforms, streaming services, and content delivery networks (CDNs).
  • Experience in managing complex technical accounts, including negotiating and managing contracts, overseeing project deliverables, and ensuring customer satisfaction.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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