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Associate Account Manager

2 months ago

Atlanta, Georgia, United States Yardi Systems Full time
About the Role

Yardi Systems is seeking an experienced Associate Account Manager to join our team. As a key member of our support team, you will be responsible for delivering exceptional software and product support to our valued HUD clients.

Key Responsibilities
  • Respond to general HUD client inquiries via phone, email, or chat-based inquiries efficiently.
  • Troubleshoot and assist clients with site navigation.
  • Maintain a high degree of professionalism, availability, dependability, and flexibility.
  • Deliver a highly professional customer service experience.
  • Handle service requests/work orders with efficiency and accuracy.
  • Document all communications per established procedures; create and update client records.
  • Develop knowledge of Yardi procedures, best practices, and assigned skill set.
  • Perform quality assurance and ensure user guides are accurate.
  • Confirm Yardi HUD site is working as expected and report any issues.
  • Maintain and update user guides/manuals.
Requirements
  • Familiarity with software quality assurance (QA).
  • Experience with creative writing or technical writing.
  • Bachelor's degree or an equivalent combination of education and HUD or software customer service experience.
  • Experience with HUD or other affordable housing programs.
  • Professional demeanor with excellent interpersonal skills.
  • Excellent communication skills including proficiency in grammar.
  • Ability to understand and explain technical concepts.
  • Good attention to detail and ability to identify errors and discrepancies.
  • Ability to work cooperatively as part of team.
  • Good organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
  • Proficiency in Microsoft 365 desktop applications, Google Chrome, and Microsoft Edge.
Preferred Qualifications
  • Fluent in Spanish is a plus.
About Yardi Systems

Yardi Systems pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.