Service Coordinator

20 hours ago


Kalispell, Montana, United States Centralmt Full time

Job Summary:

We are seeking a highly skilled and organized Service Coordinator to join our team at Centralmt. As a Service Coordinator, you will play a critical role in ensuring the efficient and effective delivery of our services to our customers.

Key Responsibilities:

  • Assign the right technician to match every customer's service needs, requiring a thorough knowledge of each technician's skill set and career progression.
  • Prioritize urgent and profitable calls based on available technicians and customer needs, with full training provided.
  • Communicate accurate information to technicians to ensure exceptional customer experiences.
  • Direct technicians in the field to optimize their productivity and profitability.
  • Stay in contact with our Customer Service Representatives to keep customers informed about technician status and project progress.
  • Maintain accurate records and reports of job activities to support management decision-making.
  • Participate in regular training and role-playing to stay up-to-date with industry developments and best practices.

Requirements:

  • Minimum 2 years of experience as a dispatcher or customer service representative.
  • Strong drive for team success and a catalyst for growth.
  • Excellent judgment and planning skills to achieve goals.
  • Clear and distinct voice, conveying authority, patience, and compassion in communication.
  • Personable and empathetic approach to customer interactions.
  • Ability to handle stress and maintain a professional demeanor.
  • Well-organized and able to follow directions.

What We Offer:

Competitive base pay, with additional compensation and benefits details provided during the interview process.



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