Service Coordinator
20 hours ago
Job Summary:
We are seeking a highly skilled and organized Service Coordinator to join our team at Centralmt. As a Service Coordinator, you will play a critical role in ensuring the efficient and effective delivery of our services to our customers.
Key Responsibilities:
- Assign the right technician to match every customer's service needs, requiring a thorough knowledge of each technician's skill set and career progression.
- Prioritize urgent and profitable calls based on available technicians and customer needs, with full training provided.
- Communicate accurate information to technicians to ensure exceptional customer experiences.
- Direct technicians in the field to optimize their productivity and profitability.
- Stay in contact with our Customer Service Representatives to keep customers informed about technician status and project progress.
- Maintain accurate records and reports of job activities to support management decision-making.
- Participate in regular training and role-playing to stay up-to-date with industry developments and best practices.
Requirements:
- Minimum 2 years of experience as a dispatcher or customer service representative.
- Strong drive for team success and a catalyst for growth.
- Excellent judgment and planning skills to achieve goals.
- Clear and distinct voice, conveying authority, patience, and compassion in communication.
- Personable and empathetic approach to customer interactions.
- Ability to handle stress and maintain a professional demeanor.
- Well-organized and able to follow directions.
What We Offer:
Competitive base pay, with additional compensation and benefits details provided during the interview process.
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