Service Coordination Representative

1 week ago


Kalispell, Montana, United States Centralmt Full time

Join Our Team as a Customer Service Representative

Company Overview: Central Heating, Cooling, Plumbing and Electrical is a leading provider of HVAC, plumbing, and electrical services. We pride ourselves on delivering exceptional service and building lasting relationships with our clients.

Position Summary: We are seeking a dedicated Customer Service Representative to enhance our customer interactions and support our operational team. This role is essential in ensuring our clients receive the highest level of service and satisfaction.

Key Responsibilities:

  • Engage with customers in a friendly and professional manner.
  • Gather and verify customer information to address inquiries and resolve issues.
  • Schedule appointments according to customer needs and company guidelines.
  • Handle customer complaints with empathy and professionalism.
  • Maintain confidentiality of customer information at all times.
  • Collaborate with dispatchers and management to improve customer experiences.

Qualifications:

  • High school diploma or equivalent.
  • Strong communication skills with a clear and distinct voice.
  • Ability to remain calm and organized under pressure.
  • Proficient in office procedures and basic computer skills.
  • Experience in customer service is preferred.

What We Offer:

  • Health Insurance
  • Retirement Plan
  • Paid Time Off and Holidays
  • Seasonal company events and gatherings

About Us: With over 27 years of experience, we have established ourselves as the trusted name in home comfort services. Our commitment to excellence and community involvement sets us apart in the industry. Join us in providing top-notch service to our valued customers.


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