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Guest Services Representative
2 months ago
The role of a Hotel Front Desk Attendant is essential in providing outstanding service to our guests. This full-time position requires availability for four night shifts each week, including weekends.
As a front desk agent, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in and check-out processes. Your responsibilities will include managing guest information, distributing room keys, and addressing any inquiries to enhance the guest experience.
Compensation:Hourly wage ranges from $17 to $18.
Key Responsibilities:- Welcome guests upon arrival, facilitate check-in and check-out procedures, and manage key distribution and payment information.
- Coordinate with housekeeping to ensure that guest accommodations are prepared and ready.
- Handle incoming calls and assist with online and in-person booking requests, providing information on room availability, rates, amenities, and special requests.
- Address and resolve guest complaints effectively.
- Proficient in handling phone communications and managing high-pressure situations.
- Exemplary interpersonal skills, along with strong organizational and time management abilities.
Located in a prime area, SpringHill Inn & Suites offers spacious accommodations that are designed to provide comfort and convenience. Our hotel features suites that are significantly larger than standard hotel rooms, ensuring a pleasant stay for all guests.
As a franchise of Marriott, we are proud to be managed by a locally based company, dedicated to delivering exceptional hospitality.