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Guest Services Representative

2 months ago


Kalispell, Montana, United States SpringHill Inn & Suites Full time
Position Overview

The role of a Hotel Front Desk Attendant is crucial in providing outstanding service to our guests. This full-time position requires availability for four night shifts each week, including weekends.

As a key member of our hospitality team, you will be responsible for creating a welcoming atmosphere for all visitors. Your duties will include greeting guests, managing check-ins and check-outs, handling room assignments, and addressing any inquiries to ensure a pleasant stay.

Compensation:

The hourly wage for this position ranges from $17 to $18.

Key Responsibilities:
  • Welcome guests upon arrival, facilitate their check-in and check-out processes, distribute room keys, and securely manage payment information.
  • Coordinate with housekeeping to ensure that all guest accommodations are prepared and ready.
  • Handle incoming calls and online booking requests, providing information regarding room availability, rates, amenities, and special requests.
  • Address and resolve any guest complaints in a professional manner.
Qualifications:
  • Proficient in managing phone communications and capable of maintaining composure in high-pressure situations.
  • Exhibit exceptional interpersonal skills, along with strong organizational and time management abilities.
About SpringHill Inn & Suites

SpringHill Inn & Suites is dedicated to providing an exceptional experience for all guests. Our hotel features spacious suites that are designed to offer comfort and convenience. We are proud to be a franchise of Marriott, managed by a local Montana-based company.