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Client Services Coordinator

2 months ago

Kalispell, Montana, United States WaterStreet Full time
Client Services Coordinator

This motivated and detail-focused individual is an integral part of a dynamic team dedicated to delivering innovative solutions and exceptional service through every client interaction.

At WaterStreet, we take pride in selecting outstanding individuals to join our team and retaining them by offering competitive benefits and limitless opportunities for growth. Your commitment, diligence, and ambition will be recognized and rewarded daily as you collaborate and advance alongside industry leaders.

KEY RESPONSIBILITIES:
  • Warmly greet incoming inquiries, offering innovative solutions and assistance
  • Efficiently and proactively address client issues with composure
  • Act as the central point of contact by thoroughly reviewing new business applications, completing policy assessments, and directing users to relevant knowledge resources
  • Utilize your analytical skills and meticulous attention to detail to verify necessary documents, payments, and charges, identify discrepancies, and implement corrections as needed
  • Enhance customer loyalty by cultivating and sustaining business relationships
REQUIREMENTS:
  • Exceptional verbal communication and telephone skills
  • Highly organized, with excellent attention to detail, capable of managing high-pressure scenarios
  • Dedicated to providing outstanding customer service while adapting to a fast-paced environment
  • Ability to type 45 WPM and proficient in 10-key (required)
  • 1-3 years of experience in customer service, administrative roles, or call center environments (preferred)
  • Familiarity with insurance processing (preferred)
PERKS:
  • Comprehensive employee health and life insurance coverage
  • Employer-contributed Health Savings Account
  • 401K plan with a 6% employer match
  • Paid holidays, vacation, and personal time off
  • Compensated training and cash bonuses for ongoing professional development
WaterStreet Company provides value to small and midsize Property and Casualty Insurers by addressing their operational and technological requirements, enabling them to operate more efficiently and concentrate on their core objectives. Our relationship-driven approach guides us as we strive to surpass industry standards for insurance experience, technical quality, and customer return on investment. To achieve this, we seek individuals who are motivated to excel and passionate about delivering outstanding results. Joining WaterStreet means becoming part of a valued team within a corporate culture rich in growth opportunities.