Sales Coordinator

2 days ago

San Jose, California, United States PeopleSpace Full time
Job Description

We are seeking a highly motivated and customer-focused professional to join our dynamic team at PeopleSpace. As a Sales Coordinator, you will play a critical role in supporting our Sales Team, Strategic Accounts Team, and Dealer Principals to deliver exceptional customer service and drive business growth.

This is a full-time opportunity that requires a unique blend of sales support duties and customer experience management. You will have the opportunity to gain valuable experience in the contract furniture industry, including knowledge of Haworth products, and develop a deep understanding of our company's culture, values, policies, and procedures.

Key Responsibilities:

  • Administrative Support:
    • Act as the primary point of contact between the Managing Director and employees/clients
    • Assist in planning and executing meetings/events, within budget, as a member of the Culture Committee
  • Customer Experience Center Management:
    • Maintain and order kitchen, office, janitorial, and printing supplies from vendors
    • Maintain the storage room and overall appearance of the Customer Experience Center
    • Coordinate with the Property Manager/janitorial for repairs
    • Facilitate internal communication, including distributing information and scheduling presentations
    • Coordinate client events, such as showroom tours and IIDA events
    • Prepare for internal events, including vendor lunch & learns and sales/management meetings
    • Maintain the library, including ordering Haworth samples and working with vendors to keep it updated
  • Reception:
    • Receive and transfer incoming calls to the Customer Experience Center/other locations
    • Receive messages and/or locate employees when urgent
    • Greet guests and offer refreshments, directing them to meeting spaces
    • Prepare conference rooms for calls, including catering/snacks and printed materials
    • Coordinate employee parking cards and guest parking
  • Mail/FedEx/UPS Shipping/Receiving:
    • Send, receive, and distribute mail daily, including invoices, checks, correspondence, and samples
    • Use FedEx/UPS accounts online to ship samples, checks, etc.
    • Receive shipments of small furniture items to the Customer Experience Center
  • Order Preparation:
    • Assess incoming client needs
    • Assist in product specification, building a SIF, discounting, and product research
    • Assist in preparing presentation materials, including lookbooks
    • Assist in obtaining labor quotations and pricing quotations from vendors
    • Assist with the preparation of pricing quotations and budgetary pricing summaries
    • Prepare quotes for presentations to customers
    • Pick up/drop off finish samples
    • Assist with placing orders into the system
  • File Maintenance:
    • Assist in creating and maintaining client standards, including project finish schedules
  • Administrative Support:
    • Adhere to company-established policies, processes, and procedures
    • Track all time using Netsuite, with a goal of maintaining 80% direct project hours
    • Participate in product, software, and other training sessions
    • Communicate effectively with other PeopleSpace team members
    • Attend company meetings

Qualifications:

  • Excellent communication and customer service skills
  • Outgoing, interpersonal sales personality
  • Strong work ethic
  • Detail-oriented
  • Bachelor's Degree preferred
  • Strong technology skills, including Excel, PowerPoint, and Word

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