Sales Operations Coordinator

2 weeks ago


San Jose, California, United States Lumenis Full time

Sales Operations Coordinator at Lumenis

The Sales Operations Coordinator position at Lumenis presents an exciting opportunity to contribute significantly to our operations. This role serves as the key liaison for clients and the sales team throughout the United States, playing an essential part in fostering and nurturing business relationships. With a prominent role within the organization, this position entails regular interactions with senior leadership.

Key Responsibilities:

  • Assist a dynamic and results-oriented sales support team
  • Process orders for capital equipment in accordance with company protocols
  • Manage incoming sales inquiries and customer communications
  • Collaborate with finance, logistics, and other departments to ensure prompt delivery and accurate revenue tracking
  • Oversee post-sale order management and provide customers with status updates
  • Monitor backlog and shipment needs
  • Identify and escalate potential issues related to orders and shipments
  • Address challenges concerning orders, delivery, and pricing
  • Handle trade-ins, returns, and credit requests
  • Comply with company policies and procedures consistently
  • Engage in additional projects as required

Essential Qualifications:

  • 5-7 years of experience in Sales Support, ideally within the medical device sector
  • Self-driven individual committed to delivering outstanding service
  • Dependable and responsible with a constructive work attitude
  • Able to work autonomously as well as part of a team
  • Exceptional communication and customer service abilities
  • Strong analytical skills, prioritization, and ability to meet deadlines
  • Detail-oriented with excellent organizational and multitasking capabilities
  • Proactive in investigating and resolving customer concerns
  • Proficient in SAP, Microsoft Office, and Salesforce
  • Sound decision-making skills and capability to interpret policies effectively
  • Ability to handle sensitive matters with discretion

All qualified candidates will be considered for employment without discrimination based on race, sex, color, religion, national origin, veteran status, disability, gender identity, or sexual orientation.



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