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Medical Office Coordinator

2 months ago

California, United States Children's Hospital of Orange County Full time

Job Summary

The Patient Service Representative is a vital member of our team at the Children's Hospital of Orange County. As a key point of contact for patients and families, you will be responsible for providing exceptional customer service and ensuring a smooth appointment check-in process.

Key Responsibilities

  • Greet and assist patients and their families, providing a warm and welcoming experience
  • Assist with appointment scheduling, confirmations, and ensure thorough and complete information is obtained
  • Interact with providers, practice staff, and billing representatives to ensure seamless communication
  • Provide exceptional communication and interpersonal skills to deliver superior customer service

Requirements

  • Minimum of six (6) months of customer service, clerical, or front office experience
  • High School Diploma/GED or equivalent required; some post-high school education preferred
  • Working knowledge of computers and Microsoft Office Suite
  • Ability to handle interruptions in work-tasks due to greeting people and answering multi-phone lines
  • Excellent interpersonal skills, judgment, and ability to work harmoniously with others

Preferred Qualifications

  • Experience in a medical practice, clinic, or office setting
  • Experience with electronic medical records (EMR) and practice management systems (scheduling/billing)
  • Medical terminology knowledge, including CPT and ICD10 coding
  • Bilingual in English/Spanish or English/Vietnamese
  • Knowledge of scheduling software products and processes

Work Environment

The Patient Service Representative will work in a fast-paced medical office environment, interacting with patients, families, and healthcare professionals. The ideal candidate will be able to work in a team-oriented environment, prioritize tasks, and maintain confidentiality.

Non-Discrimination Statement

The Children's Hospital of Orange County is an equal opportunity employer and does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation, or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.