Retail Operations Supervisor

2 weeks ago


San Jose, California, United States Dal-Tile Full time

Retail Operations Supervisor

Join the leading manufacturer of tile and natural stone in the United States and elevate your career with Dal-Tile, a subsidiary of Mohawk Industries.

Our supportive team of dedicated professionals has been the cornerstone of our success. In return for their commitment, we provide a family-oriented work atmosphere, a strong focus on internal promotions, distinctive benefits that extend beyond traditional medical and dental coverage, and a commitment to ensuring every employee enjoys a fulfilling life outside of work. If this resonates with you, consider taking the next step in your career with Dal-Tile.

Position Overview

Dal-Tile is currently seeking an outstanding Retail Operations Supervisor to join our team. In this role, you will leverage your management expertise to guide our associates, oversee training, manage purchasing, and conduct staff performance assessments.

Key Responsibilities

  • Lead and train associates in customer service, order management, purchasing, warehouse operations, office administration, truck logistics, and system processes.
  • Coordinate the delivery and maintenance of logistics operations.
  • Perform various customer service, warehouse, and administrative tasks as needed.
  • Act as the primary contact for multiple computer systems.
  • Provide management with insights regarding staff performance evaluations.
  • Ensure consistent customer satisfaction and confidence.
  • Align team achievements with corporate objectives and standards.
  • Communicate safety program goals and ensure associates are adequately trained.
  • Assume management duties in the absence of senior leadership.
  • Perform additional related tasks as required.

Qualifications

High school diploma or equivalent experience; some college education preferred; familiarity with Dal Systems (Online, PC, JDE); proficiency in computer software (Word, Excel, Lotus Notes); understanding of SSC Operating Procedures; Certified Forklift Operator.

Experience

A minimum of 5 years of experience in customer service and warehouse operations.

Dal-Tile proudly supports our U.S. military, veterans, and their families. We appreciate your service.

Active military personnel, transitioning service members, and veterans are highly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer, including disability/veteran, committed to fostering an inclusive workplace and a proud participant in the Drugs Don't Work program.



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