Retail Operations Supervisor

2 weeks ago


San Jose, California, United States Red Wing Shoe Full time

Retail Operations Supervisor - Industrial Store

Company Overview

At Red Wing Shoe Company, our Retail Operations Supervisors play a crucial role in upholding our commitment to delivering exceptional products and outstanding customer service. As a growing organization, we seek dedicated individuals who embody our core values of respect, integrity, community, and excellence. We provide a supportive work environment, comprehensive training, and flexible retail hours, allowing you to sell products you can genuinely stand behind.

Our retail culture is exceptional. Our stores are organized, inviting, and well-maintained. We offer competitive compensation and sales incentives that stand out in the industry. Red Wing Shoes is the ideal starting point for a rewarding retail career, with ample opportunities for advancement through professional development.

Position Overview

STARTING HOURLY RANGE: Minimum of $18.53/hour to mid-point of $24.12/hour, based on qualifications. The upper range is designed to accommodate future growth within the role. Additionally, we provide a robust commission program linked to store sales performance. Our Retail Operations Supervisors typically work 40 hours per week during favorable retail hours.

The Retail Operations Supervisor is responsible for ensuring that Red Wing Shoe's values and standards are consistently met, delivering the Red Wing Experience to every customer, and driving a profitable industrial operation. You will assist the Store Manager in fostering learning and development initiatives to empower both new and experienced staff in fulfilling their roles effectively.

As the second-in-command, you will act as the manager on duty in the absence of the Store Manager, overseeing industrial operations and ensuring high levels of customer satisfaction.

Key Responsibilities

  • Support the Store Manager with account management tasks, including scheduling deliveries, invoicing, collections, and payment processing.
  • Enhance store business through community engagement, industrial outreach, and fostering business relationships as directed by the Store Manager.
  • Assist in inventory management by conducting regular stock counts, maintaining accuracy, and utilizing POS reporting tools to assess sales productivity.
  • Contribute to achieving financial objectives by reviewing monthly performance reports and making necessary adjustments to meet financial goals.

Qualifications

Associate's degree (A.A.) or equivalent from a two-year college or technical school, along with 1-2 years of relevant experience in retail, customer service, or hospitality; or a comparable combination of education and experience.

A valid driver's license is required.

Ability to meet basic DOT requirements, including passing a drug screening.

Additional Information

Red Wing Shoe Company maintains a drug-free workplace. All employment offers are contingent upon satisfactory results from a background check. We are an Equal Opportunity Employer, committed to protecting veterans and individuals with disabilities.



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