Retail Operations Supervisor

2 weeks ago


San Ysidro, California, United States StateHouse Holdings Full time
Retail Operations Supervisor at Statehouse Holdings

The Retail Operations Supervisor at Statehouse Holdings is essential in directing the daily functions of the retail team. This role involves managing the sales area setup, upkeep, and adjustments, while ensuring exceptional service delivery and fostering positive customer engagements. The Retail Operations Supervisor exemplifies the company's values in every interaction.

Key Responsibilities:
  • Oversee and guide departmental operations
  • Guarantee outstanding service and customer interactions
  • Maintain a smooth customer experience
  • Deliver product expertise and assistance
  • Address and resolve customer concerns
  • Manage opening and closing activities
  • Lead and mentor team members
  • Ensure adherence to policies and procedures
Essential Requirements:
  • Fundamental understanding of cannabis regulations
  • Exceptional customer relations and communication abilities
  • Skills in conflict resolution
  • Knowledge of cannabis varieties and their uses
  • Competence in Microsoft Office Suite
  • Basic arithmetic and computer skills
Preferred Qualifications:
  • High school diploma or equivalent
  • 1-3 years of supervisory or management experience
  • Previous experience in retail or customer service
  • Experience in the cannabis sector is advantageous
  • Must be at least 21 years old and pass a background screening
Employee Benefits:
  • Medical, dental, and vision insurance
  • 401k retirement savings plan
  • Paid time off
  • Employee discount program


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