Front Office Manager

23 hours ago


Union, Kentucky, United States Hampton Inn & Suites CincinnatiKenwood Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to lead our front desk operations at Hampton Inn & Suites Cincinnati/Kenwood. As a key member of our hotel team, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.

Key Responsibilities

  • Oversee front desk operations, including check-in/check-out procedures, room reservations, and guest inquiries.
  • Ensure that customer service standards are met and maintained by the front desk staff.
  • Manage and resolve guest concerns and complaints in a professional and efficient manner.
  • Train, schedule, and supervise front desk staff to provide a smooth guest experience.
  • Prepare daily reports, manage budgets, and maintain inventory of front office supplies.
  • Work effectively in a dynamic, fast-paced environment and be able to stand on your feet for a typical shift for 8 hours at a time.

Requirements

  • 3+ years of experience in the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in hotel management software.
  • US work authorization.
  • Ability to stand on your feet for 8 hours during a typical shift.


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