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Front Desk Operations Supervisor

2 months ago

Union, Kentucky, United States TriHealth Full time

Front Desk Operations Supervisor

Location: Cincinnati, OH

Job Overview:

The Front Desk Operations Supervisor is accountable for overseeing all registration and scheduling functions within the department. This role includes managing staff and ensuring efficient workflows.

Key Responsibilities:

  • Oversee all registration and scheduling activities, ensuring smooth operations.
  • Manage staffing, processes, and workflows while facilitating effective communication among physicians and staff.
  • Conduct auditing, training, and evaluation of team members to maintain high standards.
  • Utilize IT systems proficiently to enhance problem-solving and patient satisfaction.
  • Generate and maintain reports that accurately reflect daily operations and performance metrics.
  • Possess extensive knowledge of available reporting capabilities within the current system.

Qualifications:

  • Associate's Degree in Healthcare or a related discipline.
  • 2-3 years of relevant business experience, including 1-2 years in a front desk capacity.
  • Strong PC skills, customer service expertise, team development capabilities, and problem-solving knowledge.

Position Details:

  • Job Title: Front Desk Operations Supervisor
  • Department: TAOB MONTGOMERY
  • Employment Type: Full-Time
  • Shift: Day Shift
  • Commitment: No weekend, holiday, or on-call duties required.

Major Market: Cincinnati

Job Segment: Front Desk, Management, Administrative