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Front Desk Associate

2 months ago


Union, Kentucky, United States Embassy Suites Blue Ash Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Associate to join our team at Embassy Suites Blue Ash. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a pleasant and memorable stay.

Responsibilities
  • Guest Services: Greet and welcome guests, register and check-in/check-out guests, provide keys and room numbers, and record credit card information.
  • Communication: Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
  • Bookkeeping: Maintain accurate records of all hotel guest account information.
  • Customer Service: Handle customer complaints and provide resolutions in a professional and courteous manner.
  • Physical Demands: Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.
Qualifications
  • Experience: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist.
  • Education: High school diploma, GED, or equivalent.
  • Skills: Well-versed in taking telephone calls and handling stressful situations, impeccable interpersonal, time management, organizational skills, and customer service skills.
  • Technical Skills: Previous experience or working knowledge of Microsoft Office and reservation management systems.