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Front Desk Operations Supervisor

2 months ago

Union, Kentucky, United States TriHealth Full time

Front Desk Operations Supervisor

Location: Cincinnati, OH

Job Overview:

  • Oversee all aspects of registration and scheduling processes within the department.
  • Manage staffing, workflows, and communication with physicians, ensuring effective operations.
  • Conduct audits, training, evaluations, and reporting to maintain high standards.
  • Engage in clear communication with customers, staff, and management to enhance service delivery.
  • Utilize IT systems to resolve issues and improve patient satisfaction metrics.
  • Prepare and maintain operational reports to track performance against established benchmarks.
  • Possess in-depth knowledge of reporting capabilities within the current system.

Qualifications:

  • Associate's Degree in Healthcare or a related discipline.
  • 2-3 years of relevant business experience, including 1-2 years in a front desk role.
  • Proficient in PC skills, customer service, team development, and problem-solving.
  • Familiarity with front desk operations and best practices.

Position Details:

  • Job Title: Front Desk Operations Supervisor
  • Department: TAOB MONTGOMERY
  • Employment Type: Full Time
  • Shift: Day Shift
  • Commitment: No Weekend, Holiday, or On-Call Duties

Major Market: Cincinnati

Job Segment: Front Desk, Management, Administrative