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Front Desk Operations Manager

2 months ago


Union, Kentucky, United States Caring Place Healthcare Group Full time
Job Summary

Caring Place Healthcare Group is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, supervising front desk personnel, and ensuring the smooth operation of our facility.

Key Responsibilities
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations
  • Recruit, hire, and evaluate front desk personnel to meet the needs of the facility
  • Develop and implement policies and procedures to improve front desk operations
  • Manage front desk schedules, payroll, and time-off requests
  • Provide exceptional customer service to residents, visitors, and staff
  • Respond to emergencies and non-routine events in a calm and professional manner
  • Maintain accurate records and reports as required
  • Participate in in-service education classes and on-the-job training programs
Requirements
  • High school diploma or equivalent required; related experience preferred
  • Excellent communication, interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information
  • Flexibility to work varied shifts, including weekends and holidays
Working Conditions

The Front Desk Supervisor will work primarily in the reception and mail room area, subject to frequent interruptions and interactions with residents, staff, and visitors. The ability to remain calm and composed in emergency situations is essential.