Front Desk Operations Manager
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at HEI Hotels & Resorts. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in managing the day-to-day operations of the Front Desk to ensure exceptional customer service and compliance with corporate policies and procedures.
Key Responsibilities:
- Assist the Front Office Manager in managing the Front Desk operations to achieve customer satisfaction and quality service.
- Ensure compliance with corporate policies and procedures while meeting/exceeding financial goals.
- Supervise and coordinate the activities of the Front Desk team to ensure seamless operations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure effective communication and coordination.
Requirements:
- 2+ years of experience in a Front Desk or customer service role.
- Proven track record of providing exceptional customer service and achieving sales goals.
- Strong leadership and supervisory skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills.
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