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Front Desk Representative

2 months ago

Union, Kentucky, United States Gastro Health Full time
About Gastro Health

Gastro Health is a leading gastroenterology multi-specialty group with over 130+ locations throughout the United States. Our team is composed of top-notch gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.

Key Responsibilities:
  • Greet Patients: Greet patients in a pleasant and timely manner, ensuring a positive first impression.
  • Registration and Scheduling: Utilize our practice management system to create provider records, scan medical records and documents, and maintain insurance information.
  • Verification and Referral: Verify registration forms are complete, obtain referring physician and primary physician information, and ensure patients have a current referral on the date of service.
  • Insurance and Billing: Verify insurance benefits and eligibility prior to office visits and procedures, collect co-payments, coinsurance, and deductibles, and post all payments collected.
  • Customer Service: Provide excellent customer service, addressing patient questions and concerns in a professional and courteous manner.
  • Administrative Tasks: Maintain the cleanliness and neatness of the lobby and reception area, including stocking business cards and performing other administrative tasks as assigned.
Requirements:
  • Education: High School Diploma or equivalent required; College degree or certification desirable.
  • Experience: 2+ years of experience in a medical practice or similar setting.
Benefits

We offer a comprehensive benefits package to our eligible employees, including:

  • 401(k) Retirement Plan: Employer contributions and discretionary profit-sharing contributions.
  • Health Insurance: Employer contributions to HSAs and HRAs.
  • Dental and Vision Insurance: Employer contributions.
  • Flexible Spending Accounts: Employer contributions.
  • Voluntary Life Insurance: Employer contributions.
  • Voluntary Disability Insurance: Employer contributions.
  • Accident Insurance: Employer contributions.
  • Hospital Indemnity Insurance: Employer contributions.
  • Critical Illness Insurance: Employer contributions.
  • Identity Theft Insurance: Employer contributions.
  • Legal Insurance: Employer contributions.
  • Pet Insurance: Employer contributions.
  • Paid Time Off: Employer contributions.
  • Discounts at Local Fitness Clubs: Employer contributions.
  • Discounts at AT&T: Employer contributions.

We are proud to be an Equal Opportunity Employer, committed to diversity and inclusion. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.