Service Operations Representative

1 week ago


West Columbia, South Carolina, United States Shimadzu Group Full time

Customer Service Representative

Job Category: Operations Requisition Number: CUSTO001790

Job Overview

As a leading entity in the scientific instruments sector, Shimadzu Scientific Instruments (SSI) is dedicated to delivering exceptional service to our clients. Our commitment to quality and customer satisfaction is paramount, and we are seeking a dedicated individual to join our team.

Position Summary:

The Customer Service Representative will play a vital role in ensuring that all customers, both internal and external, receive top-notch support. This position requires the ability to address inquiries, resolve issues, and maintain customer satisfaction through established protocols.

Key Responsibilities:

  1. Engage with customers through inbound calls and chats, providing assistance as needed.
  2. Process orders using the customer relationship management (CRM) system and confirm details with clients.
  3. Provide information regarding pricing, product availability, and lead times by collaborating with various departments.
  4. Address any order holds by coordinating with internal teams, including Accounting and Compliance.
  5. Maintain and update the customer database, ensuring accurate information is recorded.
  6. Exhibit strong problem-solving skills, prioritizing tasks effectively in a fast-paced environment.
  7. Demonstrate excellent communication and interpersonal skills to foster positive relationships with customers.
  8. Initiate follow-up calls to resolve outstanding issues or customer requests.
  9. Support the customer service team by assisting with order processing as needed.
  10. Respond promptly to internal and customer emails, ensuring timely communication.

Knowledge and Skills Required:

  • Proficient in customer service practices and principles.
  • Strong typing and computer skills, including familiarity with Microsoft Office and CRM systems.
  • Excellent telephone etiquette and communication abilities.
  • Ability to handle multiple tasks while exercising independent judgment.

Education and Experience:

A high school diploma is required, with a preference for candidates holding a bachelor's degree. Previous experience in a customer support role is essential.

Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.



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