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Vice President of Client Success

2 months ago

Washington, Washington, D.C., United States CoreView Full time
Job Overview

About CoreView (A Microsoft Gold Partner)

CoreView stands as the premier authority in seamless M365 Security, Governance, and Administration. We provide a comprehensive solution that encompasses the entire M365 ecosystem, from tenant-level configurations to critical workloads.

Designed by M365 specialists for M365 specialists, CoreView simplifies, unifies, and enhances the M365 administrative experience, empowering over 1500 M365 organizations to streamline operations, ensure best practice security, and enhance ROI.

As we expand, we seek individuals who resonate with our values and objectives. Our core values guide our actions:

Collaboration – Sharing knowledge and resources to foster success.

Ownership – Taking accountability for delivering excellence.

Respect – Valuing every voice to strengthen our community.

Empathy – Understanding one another to cultivate a supportive work environment.

We are dedicated to building a diverse and inclusive global workplace, supporting each other in achieving our goals, and enjoying the journey together.

Position Summary

We are in search of a seasoned Vice President of Client Success to strategize, develop, and implement sales initiatives that enhance revenue growth through our existing clientele. The ideal candidate will possess extensive experience in sales leadership, team management, and achieving ambitious performance targets.

Key Responsibilities

  • Sales and Leadership Strategy:
    - Formulate and execute strategic sales plans to meet regional objectives.
    - Consistently meet and surpass sales targets through effective forecasting and pipeline management.
    - Assess market trends, competitor actions, and customer requirements to uncover business opportunities.
  • Collaborate with cross-functional teams to ensure alignment of sales initiatives with overarching business strategies.
  • Technical Proficiency in Microsoft Solutions, Cloud, and DevOps:
    - Demonstrate comprehensive knowledge of Microsoft products and services, focusing on cloud solutions such as M365, Azure, and DevOps methodologies.
    - Possess a strong understanding of Microsoft and Hashicorp Terraform technologies to address complex client challenges.
    - Stay informed on emerging technology trends, integrating them into customer-centric solutions.
  • Client Relationship Management:
    - Build and maintain robust relationships with both new and existing clients, partners, and stakeholders.
    - Deliver engaging, customized presentations and negotiate effectively to finalize agreements.
    - Provide ongoing support and technical guidance to clients, ensuring satisfaction and loyalty.
  • Team Management and Development:
    - Lead, mentor, and inspire a team of sales professionals, establishing and monitoring performance metrics.
    - Oversee team training, ensuring proficiency in Microsoft technologies, cloud solutions, and DevOps practices.
    - Promote a culture of continuous learning and improvement within the team.
  • Sales Metrics and Analysis:
    - Monitor and evaluate sales performance using key metrics, such as conversion rates, average deal size, customer acquisition cost, and customer lifetime value.
    - Implement and refine sales processes to enhance the sales cycle and improve efficiency.
    - Conduct comprehensive ROI analysis for sales initiatives, adjusting strategies to maximize effectiveness.

Qualifications

  • Technical experience in Business, Marketing, or a related technical field or equivalent experience.
  • Demonstrated success in sales, preferably within a technical or technology-focused sector.
  • Thorough knowledge of Microsoft technologies, cloud computing, and DevOps methodologies, including Microsoft 365, Azure DevOps, Microsoft DSC, Hashicorp Terraform, and Pulumi.
  • Strong business acumen relevant to the industry and/or regional context.
  • Strategic and analytical thinker with exceptional leadership and communication skills.
  • Ability to excel in a dynamic, fast-paced environment.