Guest Reservation Specialist

2 weeks ago


Pismo Beach, California, United States The Cliffs Hotel and Spa Full time
Job Overview

Reservationist - The Cliffs Hotel and Spa

The Cliffs Hotel & Spa stands as the leading oceanfront accommodation on the Central Coast, offering stunning views of Shell Beach. We pride ourselves on delivering exceptional customer service that fosters memorable experiences for our esteemed guests.

As a locally owned establishment, we actively support our Central Coast community through donations and community-oriented initiatives, including free events and philanthropic activities. We value our staff, hosting appreciation events, providing daily discounted meals from our restaurant, and offering exclusive hotel perks.

With ongoing growth and expansion, we are in search of a dedicated, efficient, and enthusiastic part-time Reservationist who can connect with guests through a personalized service approach. We eagerly anticipate the opportunity to collaborate with you.


Position Overview:

The Reservationist role is crucial in delivering outstanding customer service by providing a tailored experience for each guest. Responsibilities include managing group bookings, third-party reservations, and various other reservation-related tasks. Key processes involve offering administrative support to the Reservations Supervisor, handling incoming reservation requests, and responding to calls directed to the reservations department.


Qualifications and Skills:

  • High School Diploma or equivalent
  • Availability to work evenings, weekends, and holidays as needed
  • Commitment to working a minimum of three shifts per week
  • Basic proficiency in computer applications, including email and scheduling tools
  • Familiarity with Word, Excel, Outlook, and Maestro PMS is advantageous
  • Strong organizational abilities and attention to detail
  • Capability to deliver a high standard of customer service
  • Sales-oriented mindset with the ability to convey product and service information to guests
  • Aptitude for multitasking and quickly recalling information
  • Maintain a cheerful and approachable demeanor throughout shifts
  • Effective communication and collaboration with colleagues across all departments
  • Previous experience in hospitality is preferred
  • Responsible Beverage Service Training and ABC Exam Certification or willingness to complete training upon hire

Physical Requirements:

  • Ability to stand for extended periods (4-8 hours)
  • Ability to sit for extended periods (4-8 hours)
  • Capacity to lift light packages (under 40 pounds)
  • Ability to perform well in high-pressure situations


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Guest Services Reservation SpecialistThe Cliffs Hotel & Spa stands out as the premier oceanfront accommodation on the Central Coast, offering breathtaking ocean vistas from Shell Beach. Our establishment is celebrated for its outstanding customer service, ensuring that every guest leaves with a smile.As a locally owned business, we take pride in our...


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Guest Reservation Specialist - The Cliffs Hotel & SpaThe Cliffs Hotel & Spa stands out as the premier oceanfront destination on the Central Coast, offering breathtaking views of the ocean from Shell Beach. Our establishment is celebrated for its outstanding customer service, ensuring that every guest leaves with a smile.As a locally owned business, we take...


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Guest Reservation Specialist - The Cliffs Hotel & SpaThe Cliffs Hotel & Spa stands out as the premier oceanfront accommodation on the Central Coast, offering breathtaking ocean vistas from Shell Beach. Our establishment is celebrated for its outstanding customer service, ensuring that every guest leaves with a smile.As a locally owned business, we take pride...


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Position OverviewReservationist - The Cliffs Hotel and SpaThe Cliffs Hotel & Spa stands as the premier oceanfront accommodation on the Central Coast, offering stunning views of Shell Beach. We pride ourselves on delivering exceptional customer service that creates memorable experiences for our valued guests.As a locally owned establishment, we actively...


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Job OverviewReservationist - The Cliffs Hotel and SpaThe Cliffs Hotel & Spa stands as the premier oceanfront accommodation on the Central Coast, offering breathtaking views of Shell Beach. We pride ourselves on delivering exceptional customer service that fosters lasting memories for our esteemed guests.As a locally owned establishment, we are committed to...

  • Guest Service Agent

    2 days ago


    Pismo Beach, California, United States Vespera Pismo Beach Full time

    About Vespera Pismo BeachVespera Pismo Beach is a leading hospitality provider offering an elevated guest experience. We are committed to delivering exceptional service and creating memorable moments for our guests.Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing...


  • Huntington Beach, California, United States Kimpton Hotels & Restaurants Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Host to join our team at Kimpton Hotels & Restaurants. As a Host, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience from the moment they arrive.Key ResponsibilitiesProvide warm and welcoming greetings to all guests,...


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Job OverviewKitchen Sanitation Specialist at The Cliffs Hotel & SpaWe are seeking a part-time Kitchen Sanitation Specialist to maintain the cleanliness and organization of our kitchen at The Cliffs Hotel & Spa, a beautiful oceanfront establishment located on the Central Coast. Experience the stunning views of Pismo Beach while contributing to a team...


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Join Our Culinary Team at Marisol - The Cliffs Hotel & SpaBecome a part of our esteemed establishment at The Cliffs Hotel & Spa, where breathtaking ocean vistas of Pismo Beach meet unparalleled guest service. As a locally owned venue, we are committed to uplifting our Central Coast Community through various charitable initiatives and events.As a Culinary...


  • Solana Beach, California, United States Remington Full time

    Position OverviewKey ResponsibilitiesWelcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation management as needed.Ensure accurate and timely posting of all charges to guest accounts.Maintain a thorough understanding of the Front Office systems, including...


  • Pismo Beach, California, United States DINEXT INC Full time

    Job OverviewDINEXT INC is seeking a dedicated Brewmaster and Culinary Specialist to enhance our vibrant establishment. The ideal candidate is enthusiastic, detail-oriented, and committed to delivering exceptional service.Availability: Must be willing to work during holidays and weekends.We pride ourselves on a lively environment while maintaining a...


  • Newport Beach, California, United States Balboa Bay Resort Full time

    Position OverviewThe Club Operations Associate plays a vital role in ensuring a seamless experience for both members and guests. This position is responsible for:Information Hub: Acting as the primary source of information for members and visitors, providing assistance with inquiries and services.Reservation Management: Facilitating reservations and managing...

  • Guest Room Specialist

    2 weeks ago


    Redondo Beach, California, United States Lodging Dynamics Full time

    Lodging Dynamics The Guest Room Specialist is responsible for the meticulous cleaning and upkeep of hotel accommodations and other designated areas to guarantee guest satisfaction, uphold sanitation standards, and enhance the overall appearance of the hotel. Room Preparation: Change linens, make beds, and vacuum both occupied and vacant guest rooms.Thorough...


  • Solana Beach, California, United States Remington Full time

    Job OverviewKey ResponsibilitiesWelcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes. Assist with pre-registration and reservation management as needed.Ensure accurate and timely posting of all charges to guest accounts.Maintain a thorough understanding of the Front Office systems, both computerized...


  • Pismo Beach, California, United States The Cliffs Hotel and Spa Full time

    Job OverviewGuest Services Agent - The Cliffs Hotel & SpaThe Cliffs Hotel & Spa stands as the leading oceanfront accommodation on the Central Coast, offering stunning views of Pismo Beach. Become part of a dedicated team renowned for exceptional customer service that crafts memorable experiences for our valued guests.As a locally owned establishment, The...


  • Redondo Beach, California, United States Lodging Dynamics Full time

    Company Overview:Lodging Dynamics Hospitality Group is a leading operator of premium-brand hotels, recognized for excellence in service and guest satisfaction. Our commitment to quality and professionalism sets us apart in the hospitality industry.Position Summary:The Front Desk Agent plays a crucial role in ensuring a positive guest experience while...


  • Redondo Beach, California, United States Lodging Dynamics Full time

    Hilton Garden Inn Los Angeles Redondo BeachPRIMARY FUNCTIONS:The Guest Services Representative plays a crucial role in ensuring guest satisfaction and maximizing revenue through efficient check-in and check-out processes, as well as attentive coordination of hotel services. This position focuses on enhancing the guest experience by maintaining a...


  • Redondo Beach, California, United States Lodging Dynamics Full time

    Hilton Garden Inn Los Angeles Redondo BeachPRIMARY RESPONSIBILITIES:The Guest Services Representative plays a crucial role in ensuring guest satisfaction and maximizing revenue through efficient check-in and check-out processes, as well as attentive coordination of hotel services. This position is dedicated to enhancing the guest experience by maintaining a...


  • Newport Beach, California, United States Marriott International, Inc Full time

    Position Overview: As a Spa Booking Specialist, you will be responsible for managing all reservation inquiries, modifications, and cancellations received through various communication channels. Your role involves understanding guest preferences and recommending suitable room types while ensuring accurate availability and pricing information.Key...


  • Newport Beach, California, United States Marriott International, Inc Full time

    Position Overview:As a Guest Services Telephone Specialist, you will be responsible for managing all incoming communications from guests through various channels including telephone, email, and chat. Your role is crucial in ensuring that guest inquiries, requests, and concerns are addressed promptly and effectively.Key Responsibilities:Operate the telephone...