Guest Services Representative

1 week ago


Solana Beach, California, United States Remington Full time
Position Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation management as needed.
  • Ensure accurate and timely posting of all charges to guest accounts.
  • Maintain a thorough understanding of the Front Office systems, including all routine and infrequent transactions.
  • Handle cash transactions with precision, including the receipt of payments and providing change as required.
  • Review special requests from guests and ensure appropriate room assignments.
  • Possess knowledge of hotel pricing structures, discounts, and applicable procedures.
  • Understand reservation protocols, including same-day bookings, and be capable of processing reservations efficiently. Follow established cancellation and relocation guidelines when necessary.
Compensation: Hourly Pay Rate: $18.50

Work Environment

Located in a vibrant area, this position offers a dynamic work environment with opportunities for both professional growth and guest interaction. The facility is designed to cater to both business and leisure travelers, providing a welcoming atmosphere for all.

Candidate Profile

Desired Attributes
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • A collaborative spirit, with a passion for delivering exceptional guest experiences.


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