Guest Reservation Specialist
2 weeks ago
Guest Reservation Specialist - The Cliffs Hotel & Spa
The Cliffs Hotel & Spa stands out as the premier oceanfront destination on the Central Coast, offering breathtaking views of the ocean from Shell Beach. Our establishment is celebrated for its outstanding customer service, ensuring that every guest leaves with a smile.
As a locally owned business, we take pride in our commitment to the Central Coast Community, engaging in charitable donations and organizing community-oriented events throughout the year. We highly value our staff, providing appreciation events, daily discounted meals from our restaurant, and exclusive hotel benefits.
In our ongoing growth and development, we are seeking a dedicated, efficient, and motivated part-time Guest Reservation Specialist who can provide a personalized service experience for our guests. We look forward to the possibility of having you on board.
Position Overview:
The Guest Reservation Specialist is responsible for delivering exceptional customer service with a personal touch for each guest. Key responsibilities include managing group and third-party reservation requests, as well as providing administrative assistance to the Reservations Supervisor. This role also involves booking reservations and handling incoming calls for the reservations department.
Qualifications and Skills:
- High School Diploma or equivalent
- Willingness to work evenings, weekends, and holidays as required
- Able to commit to working three shifts per week
- Basic computer proficiency, including email and scheduling software
- Familiarity with Word, Excel, Outlook, and Maestro PMS is advantageous
- Strong organizational skills and attention to detail
- Ability to provide excellent customer service
- Effective communication and sales skills regarding products and services
- Proficient in multitasking and quick information recall
- Maintains a positive and friendly demeanor throughout shifts
- Skilled in teamwork and collaboration across departments
- Previous experience in the hospitality industry is preferred
- Responsible Beverage Service Training and ABC Exam Certification or willingness to complete training upon hiring
Physical Demands:
- Ability to stand for extended periods (4-8 hours)
- Able to sit for prolonged durations (4-8 hours)
- Capable of lifting small packages (up to 40 pounds)
- Comfortable working in a fast-paced environment
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