Guest Services Representative
2 weeks ago
Key Responsibilities
- Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes. Assist with pre-registration and reservation management as needed.
- Ensure accurate and timely posting of all charges to guest accounts.
- Maintain a thorough understanding of the Front Office systems, both computerized and manual, to handle daily transactions and less frequent operations.
- Handle cash transactions with precision, including receiving payments via cash, checks, and credit cards, while providing correct change.
- Review special requests from guests and coordinate room assignments accordingly.
- Possess knowledge of hotel pricing structures, discounts, and applicable procedures.
- Understand reservation protocols, including the ability to process same-day bookings efficiently. Be familiar with cancellation and relocation policies as necessary.
Location Overview
Located in a prime area, this hotel offers a blend of work and leisure opportunities. With nearby attractions and amenities, it provides a welcoming environment for both guests and staff.
Candidate Profile
Desired Attributes
- Strong work ethic and proactive attitude.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A collaborative spirit, committed to delivering exceptional guest experiences.
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