Guest Services Representative

2 weeks ago


Solana Beach, California, United States Remington Full time
Job Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes. Assist with pre-registration and reservation management as needed.
  • Ensure accurate and timely posting of all charges to guest accounts.
  • Maintain a thorough understanding of the Front Office systems, both computerized and manual, to handle daily transactions and less frequent operations.
  • Handle cash transactions with precision, including receiving payments via cash, checks, and credit cards, while providing correct change.
  • Review special requests from guests and coordinate room assignments accordingly.
  • Possess knowledge of hotel pricing structures, discounts, and applicable procedures.
  • Understand reservation protocols, including the ability to process same-day bookings efficiently. Be familiar with cancellation and relocation policies as necessary.
Compensation: Hourly Pay Rate: $18.50

Location Overview

Located in a prime area, this hotel offers a blend of work and leisure opportunities. With nearby attractions and amenities, it provides a welcoming environment for both guests and staff.

Candidate Profile

Desired Attributes
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • A collaborative spirit, committed to delivering exceptional guest experiences.


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