Guest Room Specialist

2 weeks ago


Redondo Beach, California, United States Lodging Dynamics Full time

Lodging Dynamics

The Guest Room Specialist is responsible for the meticulous cleaning and upkeep of hotel accommodations and other designated areas to guarantee guest satisfaction, uphold sanitation standards, and enhance the overall appearance of the hotel.

  • Room Preparation: Change linens, make beds, and vacuum both occupied and vacant guest rooms.
  • Thorough Cleaning: Dust all surfaces within the guest room, including tables, nightstands, dressers, light fixtures, televisions, air conditioning units, and window ledges.
  • Mirror Maintenance: Ensure all mirrors are cleaned to a high standard.
  • Service Notification: Inform guest services or the housekeeping lead upon completion of room service to facilitate room availability for sale. Report any rooms that cannot be serviced within the designated time frame to the supervisor.
  • Safety Reporting: Notify the supervisor of any necessary repairs or unsafe conditions.
  • Guest Interaction: Respond promptly to requests from guests, supervisors, or management.
  • Supply Management: Keep the linen cart and supplies organized according to departmental standards.
  • Equipment Security: Maintain the security of equipment, keys, and supplies issued daily.
  • Lost and Found: Report any found items to the supervisor.
  • Light Maintenance: Replace light bulbs as needed.
  • Waste Management: Transport trash and waste to designated disposal areas.
  • Supply Replenishment: Restock items such as drinking glasses, writing materials, bathroom supplies, and linens.
  • Cleaning Standards: Clean rooms in accordance with brand and company standards for time management.
  • Team Collaboration: Follow procedures for team cleaning and self-inspection protocols.
  • Guest Satisfaction: Address guest requests swiftly and courteously, reporting relevant complaints or requests to the appropriate departments and following up to ensure satisfaction.
  • Maid Station Maintenance: Keep the maid station tidy and organized, and prepare rollaway beds as necessary.
  • Professional Appearance: Maintain a professional image at all times through appropriate attire.
  • Policy Adherence: Follow all company policies and procedures.
Note: Additional responsibilities may be assigned by the supervisor or management.
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