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Guest Services Reservation Specialist

2 months ago

Pismo Beach, California, United States The Cliffs Hotel and Spa Full time
Job Overview

Reservationist - The Cliffs Hotel and Spa

The Cliffs Hotel & Spa stands as the premier oceanfront accommodation on the Central Coast, offering breathtaking views of Shell Beach. We pride ourselves on delivering exceptional customer service that fosters lasting memories for our esteemed guests.

As a locally owned establishment, we are committed to supporting our Central Coast community through various donations and community-oriented initiatives, including complimentary and philanthropic events throughout the year. We value our team members and frequently host appreciation events, provide daily discounted meals from our restaurant, and offer exclusive hotel perks.

We are in search of a dedicated, efficient, and enthusiastic part-time Reservationist who can connect with guests through a personalized service approach. We are eager to engage with you


Position Overview:

The Reservationist role is crucial in providing outstanding customer service by showcasing a personalized touch for each guest. Responsibilities include managing group bookings, third-party reservations, and various other reservation-related tasks. Key processes involve offering clerical assistance to the Reservations Supervisor, handling incoming reservation requests, and responding to calls directed to the reservations department.


Qualifications:

  • High School Diploma or equivalent GED
  • Availability to work evenings, weekends, and holidays as needed
  • Willingness to commit to three shifts per week
  • Basic computer proficiency, including email and scheduling software
  • Familiarity with Word, Excel, Outlook, and Maestro PMS is advantageous
  • Strong organizational abilities and attention to detail
  • Capability to deliver an elevated standard of customer service
  • Sales-oriented mindset with the ability to convey product and service information to guests
  • Aptitude for multitasking and quick information recall
  • Maintain a friendly and approachable demeanor throughout all shifts
  • Effective communication and collaboration with colleagues across all departments
  • Prior experience in hospitality is preferred
  • Responsible Beverage Service Training and ABC Exam Certification, or willingness to complete training upon hire

Physical Requirements:

  • Ability to stand for extended periods (4-8 hours)
  • Ability to sit for prolonged durations (4-8 hours)
  • Capability to lift light packages (under 40 pounds)
  • Ability to perform well in high-pressure situations