Customer Engagement Trainee

2 weeks ago


Reading, Ohio, United States BSS Group Full time

Position Overview

As a vital part of our team, you will embark on a Customer Service Apprenticeship with BSS Group, a leading distributor in pipeline and heating solutions. This apprenticeship is designed to equip you with the skills necessary for a successful career in customer service.

Business Type: BSS Group

Sector: Apprenticeships

Location: Various locations across the UK

Compensation: Competitive salary based on experience, plus benefits including bonuses, 22 days of holiday, and access to health and wellness resources.

Working Hours: Monday to Thursday from 8am to 5pm, and Friday from 8am to 4:30pm.

Role Type: Permanent, Full-Time

Key Responsibilities:

  • Engage with customers to understand their needs and provide tailored solutions.
  • Participate in our comprehensive Service and Know How Programme, a 12-month apprenticeship that fosters professional growth.
  • Gain insights into our safety culture, product offerings, and customer service practices.
  • Work collaboratively with team members to ensure efficient service delivery.
  • Receive ongoing support through mentoring and coaching to enhance your development.

Career Development:

Throughout your apprenticeship, you will have the opportunity to explore various roles within the organization, helping you identify your strengths and interests. With a focus on nurturing future leaders, BSS Group offers numerous pathways for career advancement, ensuring that your contributions are valued and recognized.

Join us and become part of a dedicated team that prides itself on excellence and innovation in customer service.



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