Service Operations Apprenticeship

2 weeks ago


Reading, Ohio, United States BSS Group Full time

Position Overview:

Join our dynamic team at BSS Group as a Customer Service Apprentice. This role is designed for individuals eager to embark on a rewarding career in customer service within a reputable organization.

Business Type: BSS Group is a leading distributor in the pipeline and heating solutions sector, recognized for our innovative practices and commitment to excellence.

Role Details:

  • Location: Various locations available
  • Salary: Competitive, based on experience, plus bonuses and benefits
  • Working Hours: Standard hours are 8am - 5pm, Monday to Thursday, and 8am - 4:30pm on Fridays
  • Contract Type: Permanent, following the completion of the apprenticeship

Key Responsibilities:

As a Customer Service Apprentice, you will:

  • Engage with customers to understand their needs and provide effective solutions.
  • Participate in our comprehensive Service and Know How Programme, which spans 12 months and equips you with essential skills.
  • Receive ongoing support through mentoring and coaching to enhance your professional development.
  • Gain exposure to various aspects of our operations, from customer interactions at the trade counter to phone communications.

Why Choose BSS Group?

We pride ourselves on fostering a supportive work environment where every team member's contributions are valued. With an average length of service of 10 years, we are committed to making BSS Group a great place to work. You will have access to:

  • 22 days of annual leave plus bank holidays
  • Health and well-being resources
  • Opportunities for career advancement within our group

Join us and build a solid foundation for your future career while earning a nationally recognized qualification.



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