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Helpdesk Support Technician

2 months ago

Reading, Ohio, United States Preston College Full time

| | **FIRST LINE SUPPORT ADVISOR (CUSTOMER SERVICE PRACTITIONER LEVEL 2)**

Company: Preston College

Wage: Hourly Rate: 4.15

We are seeking an enthusiastic Apprentice to develop into a versatile first line support professional, dedicated to delivering an outstanding experience to our clients by assisting them with various inquiries. This role involves communication through phone, live chat, and email.

The Apprentice will become part of our dynamic first line Support Team, committed to providing exceptional service to clients seeking guidance and assistance.

**Key Responsibilities:**

  1. Responding to customer inquiries via telephone, email, and live chat.
  2. Collaborating with team members to ensure a cohesive support experience.
  3. Participating in training sessions to enhance customer service skills.

**Working Hours:**

37.5 hours per week, Monday to Friday, from 8 am to 6 pm, with a 1-hour unpaid lunch break and a flexible time policy.

**Essential Skills:**

Strong communication abilities are crucial. Candidates should possess the confidence to engage with customers over the phone, including managing challenging interactions, with comprehensive training and support provided.

**Qualifications Required:**

A C in Mathematics and English.

**Number of Vacancies:**

2

**Expected Duration:**

18-24 months

**Future Prospects:**

This role may involve a fast-paced environment, but it offers significant job satisfaction and opportunities for personal growth.