Service Excellence Apprenticeship
2 weeks ago
Position Overview:
Join our dynamic team at BSS Group as a Customer Service Apprentice. This role is designed for individuals eager to develop their skills in customer relations and service excellence.
Business Type: BSS Group is a leading distributor in pipeline and heating solutions, known for our innovative approach and commitment to customer satisfaction.
Salary and Benefits: Competitive salary based on experience, plus bonuses, 22 days of annual leave, bank holidays, and access to health and wellness resources.
Working Hours: Our standard hours are 8am to 5pm from Monday to Thursday, and 8am to 4:30pm on Fridays, promoting a healthy work-life balance.
Role Type: This is a permanent, full-time position.
Job Responsibilities:
- Engage with customers across various platforms, providing assistance and information.
- Participate in our comprehensive Service and Know How Programme, a 12-month apprenticeship designed to equip you with essential skills.
- Gain insights into our safety culture, product offerings, and customer service practices.
- Receive personalized coaching and mentoring to support your professional growth.
- Explore different areas within the branch to identify your strengths and interests.
Career Development:
As an apprentice, you will have the opportunity to build a solid foundation for your future career, culminating in a nationally recognized qualification. With numerous pathways available, you can fast-track your career within our organization.
Team Environment:
At BSS Group, we pride ourselves on our collaborative culture. You will be welcomed into a supportive team where your ideas and contributions are valued. Join us to become part of a company that prioritizes employee satisfaction and career development.
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