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Customer Service Representative

2 months ago

Reading, Pennsylvania, United States BRUNT Workwear Full time
About the Role

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers' needs are met and exceeded.

Key Responsibilities
  • Customer Engagement: Engage with customers through various channels, including phone, email, and chat, to resolve issues and provide support.
  • Problem-Solving: Utilize your problem-solving skills to resolve customer complaints and concerns in a timely and professional manner.
  • Product Expertise: Develop a deep understanding of our workwear products and be able to provide expert advice to customers on product selection and usage.
  • Process Improvement: Collaborate with the management team to identify areas for process improvement and implement changes to enhance the customer experience.
  • Continuous Learning: Stay up-to-date with industry trends and best practices to continuously improve your skills and knowledge.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Product Knowledge: Strong knowledge of workwear products and their applications.
  • Technical Skills: Proficiency in using various software applications, including CRM systems and customer service platforms.
  • Teamwork: Ability to work collaboratively as part of a team to achieve common goals.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and dynamic work environment.