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Customer Support Advisor

2 months ago

Reading, Ohio, United States Preston College Full time

| | **CUSTOMER SUPPORT ADVISOR (LEVEL 2)**

Company: Preston College

As a dedicated Apprentice, you will embark on a journey to become a proficient 1st line support specialist, delivering exceptional service to our clients and assisting them with various inquiries. This role encompasses communication through multiple channels including phone, live chat, and email.

Your primary responsibility will be to join our dynamic 1st line Support Team, ensuring a high-quality experience for customers seeking guidance and assistance.

**Key Responsibilities:**

  1. Responding to customer inquiries via telephone, email, and live chat.
  2. Collaborating with team members to provide outstanding support.
  3. Participating in training sessions to enhance your skills.

**Working Hours:**

37.5 hours per week, spread across five days, with a flexible time policy in place.

**Essential Skills:**

Strong communication abilities are crucial. You should feel comfortable engaging with customers over the phone, including managing challenging situations, with comprehensive training and support provided.

**Qualifications Required:**

A minimum of C in Mathematics and English.

**Number of Positions Available:**

2

**Duration of Apprenticeship:**

18-24 months

**Future Opportunities:**

This role may present challenges, but it offers significant job satisfaction and growth potential.